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About

Technology Made Easy

rackAID’s mission is to make IT easy for small business owners. We take enterprise-ready technologies, bundle them into monthly subscriptions and deliver them to you as a simple service. We believe that easy to use IT services are an asset that can help you achieve business success.

In 2006, rackAID founder Jeff Huckaby, who now serves as CEO, restructured the company with one goal in mind: Simplify IT services. With offices in Jacksonville, FL and data center operations in New York, Dallas, Washington DC and Seattle, rackAID leverages enterprise level technologies on behalf of our clients. These technologies streamline operations, improve service reliability and maximize the value we deliver to our clients.

By adopting managed IT services, businesses become proactive rather than reactive. Our certified staff can help you stabilize historical problems and optimize operations so that you may profit from your IT investments. This is what we call the managed services transformation: stabilize, optimize and profit. There is nothing we love more than helping our clients transform their IT services from a burden to a success.

 

Contact Us

Ready to transform and profit from your IT services?
Call 877-435-2445 or email today.

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Leadership

Photo of Jeff Huckaby

Jeff Huckaby

CEO

Follow Jeff Huckaby on twitter at jeffatrackaid

Jeff’s 16-year career trajectory has taken him through the centers of academia, medicine and science, probing for DNA sequences at the University of North Carolina using Unix, modeling genetic systems at Yale and Cambridge with Linux, and launching his first company, BioMedical Computer Consulting. Along the way, he met a lot of smart business owners whose great ideas were reined in by online operations, email or web services that got in the way of growth. Since founding rackAID, he has worked with clients ranging from one-man shops to organizations with hundreds of employees and has become adept at honing in on the core IT needs of small businesses.

Photo of Juli Zurovec

Juli Zurovec

IT Operations Manager

Follow Juli Zurovec on twitter at juliatrackaid

While working in web site design and maintenance for BioMedical Computer Consulting in 1998, Juli encountered system administration and Linux. Finding that her perfectionism met the demands of IT management, she pursued Red Hat training, then put her skills and knowledge to work at rackAID. Juli’s obsession with detail and passion for problem-solving translates into a better night’s sleep for rackAID clients, who know their operations are running smoothly.

Photo of Tabitha Zapata

Tabitha Zapata

Customer Account Manager

Follow Tabitha Zapata on twitter at tabatrackaid

In her work with small and mid-sized companies over the past decade, Tabitha’s responsibilities have been all about getting the details right, from administrative duties to the painstaking work of organizing records for IRS audits. With degrees in both accounting and business management, she’s adept at keeping the rackAID office running smoothly. Her most important tasks, however, are keeping rackAID clients happy by promptly resolving issues and keeping the rest of us in check with customer satisfaction surveys to assure our staff exceeds expectations.

Testimonials

"With rackAID, we don’t worry about servers, networks or hackers. We just focus on growing our online business. We are bike mechanics not server technicians, and we would like to keep it that way."

Allan // Bikeman

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