rackAID helps small businesses by managing their servers. Since 2006, we have been handling our client’s server monitoring, updates, backup and security so that they can focus on other parts of their business. Companies like SoftLayer, PhoenixNAP, and others refer their clients to us when they cannot meet their server support needs.
With offices located in Jacksonville, Florida, rackAID provides server management for bloggers, web designers, programmers and many other online businesses. Clients continually return to us due to our focus on making things simple and providing clear solutions to support issues. With no long term contracts, simple pricing and straightforward support, our clients don’t have to worry about managing their servers.
- The daily management of online operations should be easy, predictable and reliable.
- Server management tasks should be completed without prodding and poking.
- Jargon-free advice allows you to understand what needs to be done and why.
- When someone cannot solve an issue, they should let you know so you can find someone who can.
- By fixing problems permanently, you reduce downtime which saves time and money.
Meet the Team
Jeff has been working in hosting industry since the days of Rackshack's famed customer appreciation parties back in the early 2000's. Drawing on his training as a bacterial geneticist, he has an uncanny to dissect a complex issues into the most basic issues. Working in the hosting industry, he saw great idea after great idea fail due to poor implementation. This frustration led to rackAID. He holds certifications in Plesk, cPanel and Linux. Prior to rackAID, he founded BMCC, a consultancy firm that helped medical non profit groups raise money for online projects. Jeff is an avid cyclist, wine enthusiast, and admitted Kraftwerk listener (please don't hold that against him).
IT Operations Manager
Finding that her perfectionism met the demands of IT management, she pursued Red Hat training, then put her skills and knowledge to work at rackAID. Juli's obsession with detail and passion for problem-solving translates into a better night's sleep for rackAID clients, who know their operations are running smoothly. In her downtime, she spends time with her two Devon Rex cats, traveling to see her family, and spending too much time on Facebook. She is Plesk certified and working toward an RHCE and MySQL certification.
Customer Account Manager
In her work with small and mid-sized companies over the past decade, Tabitha's responsibilities have been all about getting the details right, from administrative duties to the painstaking work of organizing records for IRS audits. Everyone in the office is amazed at her patience. We've heard her repeat the same thing nine times to try to get a problem resolved with a vendor.
Steward (aka Sudheer) works from down under (Australia). By being on the other side of the world, he keeps things running when the rest of us are sleeping. He is a Red Hat certified engineer and takes care of most stuff that other people would forget to do. He may not be the most talkative of the rackAID crew, but he gets the work done. When not fixing servers, he likes to spend time with his young daughter and wife. Stewart holds Red Hat and cPanel certifications.
"I’m very happy to be with rackAID. Before I would handle all the hosting myself which really cut in my time for other things. Since I’ve switched I no longer have to worry about hosting because I know my site is in good hands. The rackAID staff are very helpful. They helped me get the best package for my needs as opposed to trying to get the maximum amount of money out of me."
Recent Blog Post
Jeffrey Huckaby Honored in Fifth-Annual MSPmentor 250
Posted by rackAID 01/03/2013
- Improve CRO, SEO and Usability with these Simple Tools
- 12 Point Server Maintenance Checklist
- rackAID Offices Closed July 4th for Indepdence Day
- Hiring Headache? Use Wufoo to Screen Applicants
- 79 Web Server Security Tips