About
Save time, money and frustration.
Running a business is hard enough without having to deal with server problems.
We believe the daily management of online operations should be easy, predictable and reliable.
You should be getting clear, jargon-free answers to your support questions. Even if you are not an IT geek like us, you should be able to understand what needs to be done and why.
We also believe that server management tasks should be completed without prodding and poking. Who has the time to manage the system managers?
Problems should be fixed permanently, and when this is not possible, you need advice on what to do next.
While rackAID cannot solve all of your business challenges, we can help you save time, money, and frustration by managing your online operations.
When you use rackAID, you are betting on us, personally, so here’s who we are.
Meet the Team
Jeff Huckaby
CEO, Founder
Jeff has been working in hosting industry since the days of Rackshack's famed customer appreciation parties back in the early 2000's. Drawing on his training as a bacterial geneticist, he has an uncanny to dissect a complex issues into the most basic issues. Working in the hosting industry, he saw great idea after great idea fail due to poor implementation. This frustration led to rackAID. Prior to rackAID, he founded BMCC, a consultancy firm that helped medical non profit groups raise money for online projects. Jeff is an avid cyclist, wine enthusiast, and admitted Kraftwerk listener (please don't hold that against him).
Juli Zurovec
IT Operations Manager
Finding that her perfectionism met the demands of IT management, she pursued Red Hat training, then put her skills and knowledge to work at rackAID. Juli's obsession with detail and passion for problem-solving translates into a better night's sleep for rackAID clients, who know their operations are running smoothly. In her downtime, she spends time with her two Devon Rex cats, traveling to see her family, and spending too much time on Facebook.
Tabitha Zapata
Customer Account Manager
In her work with small and mid-sized companies over the past decade, Tabitha's responsibilities have been all about getting the details right, from administrative duties to the painstaking work of organizing records for IRS audits. Everyone in the office is amazed at her patience. We've heard her repeat the same thing nine times to try to get a problem resolved with a vendor.
Stewart Sasi
Senior Sysadmin
Steward (aka Sudheer) works from down under (Australia). By being on the other side of the world, he keeps things running when the rest of us are sleeping. He is a Red Hat certified engineer and takes care of most stuff that other people would forget to do. He may not be the most talkative of the rackAID crew, but he gets the work done. When not fixing servers, he likes to spend time with his young daughter and wife.
Testimonials
"I’m very happy to be with rackAID. Before I would handle all the hosting myself which really cut in my time for other things. Since I’ve switched I no longer have to worry about hosting because I know my site is in good hands. The rackAID staff are very helpful. They helped me get the best package for my needs as opposed to trying to get the maximum amount of money out of me."
Recent Blog Post
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6 Things You Should Know About CentOS Linux
Posted by Jeff H. 05/11/2012