About
IT services built around the needs of your business
Few small business owners have in-house IT staff, and those who do usually have staff whose skills are better suited to office environments than 24/7 online operations. The result is often needless expenses, inferior services and little confidence in the prospect of launching new but necessary services. That’s why we founded rackAID — to give small businesses the advice, customer service and IT management services they need to move forward.
We work with you to align your business requirements with your IT needs, giving you a customized, best-fit solution that you can trust to meet the challenges you have today and position you for growth tomorrow.
rackAID offers a broad range of Linux management services, but the most important thing we provide is the peace of mind that comes with having a partner who has your best interests in mind. Whether we manage your complete IT infrastructure or provide consulting or administration services, you receive reliable advice at a predictable price. rackAID’s business-driven approach is comprehensive, taking into account costs, best practices and your true needs, then connecting you to the right resources to meet those needs.
Since rackAID was founded in 2006, we’ve grown to serve the IT needs of clients in more than 18 countries, who rely on our near-perfect customer satisfaction levels to help them succeed online and in their industries. Contact us to learn more about what we can do for you.
Get Started
Get the right advice and resources to keep your business on the move. Call 877-435-2445 or email today.
Recognition
- 2009 Business Excellence Award
from “Ratepoint” - 2008 Softlayer Preferred Partner
from “SoftLayer” - 2007 Editor's Award for Server Support
from “Webhosting Magazine”
rackAID in the News
Affiliations and Associations
Leadership
Jeff Huckaby
CEO
Jeff’s 16-year career trajectory has taken him through the centers of academia, medicine and science, probing for DNA sequences at the University of North Carolina using Unix, modeling genetic systems at Yale and Cambridge with Linux, and launching his first company, BioMedical Computer Consulting. Along the way, he met a lot of smart business owners whose great ideas were reined in by online operations, email or web services that got in the way of growth. Since founding rackAID, he’s worked with clients ranging from one-man shops to organizations with hundreds of employees and become adept at honing in on the core IT needs of small businesses.
Juli Zurovec
IT Operations Manager
While working in web site design and maintenance for BioMedical Computer Consulting in 1998, Juli encountered system administration and Linux. Finding that her perfectionism met the demands of IT management, she pursued Red Hat training, then put her skills and knowledge to work at rackAID. Juli’s obsession with detail and passion for problem-solving translates into a better night’s sleep for rackAID clients, who know their operations are running smoothly.
Tabitha Zapata
Customer Account Manager
In her work with small and mid-sized companies over the past decade, Tabitha’s responsibilities have been all about getting the details right, from administrative duties to the painstaking work of organizing records for IRS audits. With degrees in both accounting and business management, she’s adept at keeping the rackAID office running smoothly. Her most important tasks, however, are keeping rackAID clients happy by promptly resolving issues and keeping the rest of us in check with customer satisfaction surveys to assure our staff exceeds expectations.
Testimonials
"Migrating to rackAID’s advanced hosting service has been the BEST business decision for WhateverLife. Nothing compares to the quick and committed service they offer. Their expertise allows us to focus on our expertise. The cost-savings are icing on the cake."
Recent Resources
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Partners: Icon Flair or Real Relationships?
Posted by Jeff H. 03/03/2010