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Godaddy Blacklist: How to Delist Your IP

GoDaddy blacklist removal is an easy process if you jump through the right hoops.   We offer paid support via our  Linux support services, but you can easily fix this yourself with a bit of patience and some digging into your server.

Are You Really Blacklisted?

If you are getting bounces from secureserver.net, then you have likely hit one of GoDaddy’s Blacklist filters.   There is no GoDaddy Blacklist check tool, so the only way you know you cannot send emails to Godaddy is by getting  a bounce.  Most bounces look like this.

SMTP error from remote mail server after initial connection:
host smtp.secureserver.net [72.167.238.201]:
554-p3pismtp01-010.prod.phx3.secureserver.net
554 Your access to this mail system has been rejected due to the
sending MTA's poor reputation. If you believe that this failure is in
error, please contact the intended recipient via alternate means.

If you see this or similar SMTP response codes, GoDaddy is likely blocking email from your IP or domain.

godaddy blacklist removal

Most ISPs will Ignore Repeat Blacklist Removal Requests

So Fix the Problem First!

Blacklist Removal Steps

Don’t just run through a removal request until you understand why you were  blacklisted in the first place.     Before you try to get your IP removed from Godaddy’s Blacklist, be sure to check the following:

  • Confirm your server is not spamming.
  • Make sure you are not forwarding large quantities of emails to Godaddy
  • Check your DNS, including PTR, SPF and MX records.
  • Once clear, request removal.

Only proceed with removal if you have fixed the problem.

Senderbase & the GoDaddy Blacklist

godaddy blacklist uses senderbase

GoDaddy does not disclose the details of its blacklisting policy, but I found that they rely in-part on Senderbase.  Senderbase measures a sender’s reputation and scores it as Good, Neutral or Poor.

If your IP has a Poor reputation, Godaddy may block your emails based on this metric alone.

Be sure to check your sender reputation to assure you do not have a Poor reputation before requesting removal.

To reset your SenderBase Score, you can email support@senderbase.org.

Include your IP address and request that you be removed.

They will review your case. Typically, I hear back from them in 1-2 business days.

I am sure GoDaddy uses other blacklist tools, so getting a good reputation at Senderbase may not be sufficient, but having a poor reputation negatively impacts your ability to send to GoDaddy.

If you have been blacklisted by GoDaddy, you may have been blacklisted by other sites. While there are many blacklist checking tools, I recommend using MXToolbox’s Blacklist Check.   Also, you can use DNSStuff to check DNS settings.

Still on the GoDaddy Blacklist?

If you get a neutral or better score at SenderBase and are still getting bounces from Godaddy, then you may need to have your email recipient contact GoDaddy and ask why they cannot get your email.

I find GoDaddy is far responsive to their own customers than they are to people sending them email.

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Jeff is the CEO and founder of rackAID. He has been working in hosting industry since the days of Rackshack's famed customer appreciation parties back in the early 2000's. Jeff is an avid cyclist, wine enthusiast, and admitted Kraftwerk listener (please don't hold that against him). You may spot him at any number of hosting, startup and small business conferences

7 Comments

  • Jeff H. September 14, 2010 at 5:00 am

    I also found this page:

    http://unblock.secureserver.net/

    There is not a lot of information on it but the telephone number after submitting is GoDaddy’s. I have know idea if this works.

  • Nehman McAdam January 3, 2011 at 8:11 am

    Jeff H: Your link was invaluable! We were blocked by several destinations at secureserver.net and I could not find out easily how to contact them. After trying the unblock link they (godaddy) unblocked us instantly. It is an automated tool.

    Thanks again for your post.

  • Website Hosting September 6, 2011 at 11:23 am

    What is the page to contact godaddy for blacklist removal. We just got blocked but do not spam. I hate these shady lists.

  • Ismaeil Taher November 8, 2011 at 11:20 am

    We are set in poor but not a spam and i cannot sent emails to alot of companies out side !!

  • Eric Gillette January 13, 2012 at 3:41 am

    All this time, and this article *still* remains relevant—it’s a shame GoDaddy just blindly blocks folks based on their senderbase reputation.

    That generally causes issues with formerly abused IP’s being recycled and then given to new owners by their datacenter, and then the new owner has to go through the trouble of getting their IP removed/reset from SenderBase’s system. Pfft. . .

  • KT Considine January 26, 2012 at 4:40 am

    Jan 2012. Agreed that this remains current issue. I also confirm that secureserver godaddy uses senderbase to deny mail, even when their own http://unblock.secureserver.net does not have the IP listed…

  • dong March 14, 2012 at 6:29 am

    Our IP is not listed in any blacklist.
    however sender base still informs that Ip is poor.
    anybody can help me for reason.