GoDaddy blacklist removal is an easy process if you jump through the right hoops. We offer paid support via our Linux support services, but you can easily fix this yourself with a bit of patience and some digging into your server.
Are You Really Blacklisted?
If you are getting bounces from secureserver.net, then you have likely hit one of GoDaddy’s Blacklist filters. There is no GoDaddy Blacklist check tool, so the only way you know you cannot send emails to Godaddy is by getting a bounce. Most bounces look like this.
SMTP error from remote mail server after initial connection: host smtp.secureserver.net [22.214.171.124]: 554-p3pismtp01-010.prod.phx3.secureserver.net 554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.
If you see this or similar SMTP response codes, GoDaddy is likely blocking email from your IP or domain.
Most ISPs will Ignore Repeat Blacklist Removal Requests
So Fix the Problem First!
Blacklist Removal Steps
Don’t just run through a removal request until you understand why you were blacklisted in the first place. Before you try to get your IP removed from Godaddy’s Blacklist, be sure to check the following:
- Confirm your server is not spamming.
- Make sure you are not forwarding large quantities of emails to Godaddy
- Check your DNS, including PTR, SPF and MX records.
- Once clear, request removal.
Only proceed with removal if you have fixed the problem.
Senderbase & the GoDaddy Blacklist
GoDaddy does not disclose the details of its blacklisting policy, but I found that they rely in-part on Senderbase. Senderbase measures a sender’s reputation and scores it as Good, Neutral or Poor.
If your IP has a Poor reputation, Godaddy may block your emails based on this metric alone.
Be sure to check your sender reputation to assure you do not have a Poor reputation before requesting removal.
To reset your SenderBase Score, you can email email@example.com.
Include your IP address and request that you be removed.
They will review your case. Typically, I hear back from them in 1-2 business days.
I am sure GoDaddy uses other blacklist tools, so getting a good reputation at Senderbase may not be sufficient, but having a poor reputation negatively impacts your ability to send to GoDaddy.
If you have been blacklisted by GoDaddy, you may have been blacklisted by other sites. While there are many blacklist checking tools, I recommend using MXToolbox’s Blacklist Check. Also, you can use DNSStuff to check DNS settings.
Still on the GoDaddy Blacklist?
If you get a neutral or better score at SenderBase and are still getting bounces from Godaddy, then you may need to have your email recipient contact GoDaddy and ask why they cannot get your email.
I find GoDaddy is far responsive to their own customers than they are to people sending them email.
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