Secureserver.net (GoDaddy) Blacklist Removal Request

Secureserver.net is GoDaddy’s email services.

So if you get an email bounce from secureserver.net, then your server’s IP address may be on the GoDaddy blacklist.

Getting off of the blacklist is pretty easy, but first you want to check a few things so that you don’t get blocked again.

 

Are You Really Blacklisted?

If you are getting bounces from secureserver.net, then you have likely hit one of GoDaddy’s Blacklist filters.

Like most major ISPs, GoDaddy does not provide a blacklist lookup form.  Instead, you learn that you have been blacklisted by seeing an email bounce.  Typically you will see something like this in your mail server logs.

SMTP error from remote mail server after initial connection:
host smtp.secureserver.net [72.167.238.201]:
554-p3pismtp01-010.prod.phx3.secureserver.net
554 Your access to this mail system has been rejected due to the
sending MTA's poor reputation. If you believe that this failure is in
error, please contact the intended recipient via alternate means.

 

godaddy blacklist removal

Fix the Problem First!

Most ISPs will Ignore Repeated Blacklist Removal Requests

 

Why Was I Blacklisted?

GoDaddy does not disclose how they choose to blacklist servers, but most current systems use some sort of sender reputation.  Historically, I know that GoDaddy uses Senderbase.org in their filtering but I am not sure if that is still true.  Your server’s sending reputation depends on:

  • Email Volume
  • Complaint Rates
  • Spam Trap Hits
  • Changes in Email Volume
  • History of IP Address
  • Blacklistings
  • Bounce rates
  • Email Sent to Unknown Users
  • Total Email Volume
  • IP Neighborhood

All of these factors go into determining your sender score. I recommend you always check your sender score before doing any blacklist removal requests. Many ISPs rely on sender score from ReturnPath, so I always check it there as well as at SenderBase.org Even if Google does not use this directly, a low score there likely signals broader email delivery issues.

 

Fix the Problem First

Do not just rush to fill out the removal request.

Most blacklists operations can easily tell if you have fixed the problem or not.  If you submit a request and your server is still spamming, your request will likely be ignored.

Just because you don’t send a lot of email does not mean your server is not.   Security compromises and bad email practices are common.

In our server management work, the most common reasons why GoDaddy blacklists your server are:

  • Compromised user account used to send spam.
  • Web application exploit used to send spam.
  • Bulk emailing from mailing lists, newsletters, forums & blogs (even if they are opt-in).
  • Bulk forwarding of email to GoDaddy hosted at secureservers.net.

The four items account for about 95% of all spam cases we investigate

The remaining 5% is often incorrect DNS.  Make sure you have correct DNS records and check out the 3 DNS Records Every Email Marketer Must Know — even if you are not doing email marketing.

 

Filtering Clues

If you are having sending problems, always check your server’s IP addresses in a blacklist lookup tool. I like the the one at MXToolbo.com
GoDaddy’s unblock request form includes some clues about filtering.  On the left hand side, the include links to:

  • Spamhaus.org
  • Spamcop.net
  • Senderbase.org
  • Openrbl.org

These are all public blacklisting and sender reputation services.  With the exception of Senderbase, I have no proof that they actually use this but in my experience if you are in Spamhaus or Spamcop’s blacklist, you likely have significant spam issues.

 

Blacklist Removal

You can request that your IP be removed from GoDaddy’s secureserver.net blacklist by filling out this form http://unblock.secreserver.net.

If your IP was not actually blocked by the secureserver.net list, then you may get this response:

 

Response if your email was not actually blocked by the blacklist at secureserver.net

Response if your email was not actually blocked by the blacklist at secureserver.net

If your IP was actually blocked, then you will get a response that looks like this:

Message indicating your IP has been unblocked.

Message indicating your IP has been unblocked.

 

Now all you have to do is wait.

Due to how blacklists work, you may have to wait 24-72 hours to see the results.  If you are still blocked after a 5 days, you may want to call in an expert (like us) to help.

Get Help!

If all of this seems too much, then we can help.

We provide blacklist removal services for people using CentOS, Red Hat, Plesk and cPanel servers. Most cases require a Level  2 or 3 Support Package ($250/$350).

While we cannot guarantee results, we are successful in more than 98% of cases (100% successful so far in 2014).

Note that we have no formal relationship with Google or maintain their blacklist.

We just know how to fix email problems correctly.

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Jeff is the CEO and founder of rackAID. He has been working in hosting industry since the days of Rackshack's famed customer appreciation parties back in the early 2000's. Jeff is an avid cyclist, wine enthusiast, and admitted Kraftwerk listener (please don't hold that against him). You may spot him at any number of hosting, startup and small business conferences

7 Comments

  • Jeff H. September 14, 2010 at 5:00 am

    I also found this page:

    http://unblock.secureserver.net/

    There is not a lot of information on it but the telephone number after submitting is GoDaddy’s. I have know idea if this works.

  • Nehman McAdam January 3, 2011 at 8:11 am

    Jeff H: Your link was invaluable! We were blocked by several destinations at secureserver.net and I could not find out easily how to contact them. After trying the unblock link they (godaddy) unblocked us instantly. It is an automated tool.

    Thanks again for your post.

  • Website Hosting September 6, 2011 at 11:23 am

    What is the page to contact godaddy for blacklist removal. We just got blocked but do not spam. I hate these shady lists.

  • Ismaeil Taher November 8, 2011 at 11:20 am

    We are set in poor but not a spam and i cannot sent emails to alot of companies out side !!

  • Eric Gillette January 13, 2012 at 3:41 am

    All this time, and this article *still* remains relevant—it’s a shame GoDaddy just blindly blocks folks based on their senderbase reputation.

    That generally causes issues with formerly abused IP’s being recycled and then given to new owners by their datacenter, and then the new owner has to go through the trouble of getting their IP removed/reset from SenderBase’s system. Pfft. . .

  • KT Considine January 26, 2012 at 4:40 am

    Jan 2012. Agreed that this remains current issue. I also confirm that secureserver godaddy uses senderbase to deny mail, even when their own http://unblock.secureserver.net does not have the IP listed…

  • dong March 14, 2012 at 6:29 am

    Our IP is not listed in any blacklist.
    however sender base still informs that Ip is poor.
    anybody can help me for reason.