The challenge: optimizing IT staff.
The complete management of your IT system likely requires more time and attention than your in-house IT staff has to give. With IT infrastructure designers, dedicated system administrators and security experts, and 24/7/365 support from the right IT partner, you can make the most of your in-house IT staff, which is free to focus on your core business.
Contact Us
Find out how we can support the IT staff that supports your business. Call 877-435-2445 or email today.
What you need to know:
- Most small businesses do not have a full-time, professionally trained and certified systems administrator. While your in-house web developer or tech-savvy graphic designer may be able to handle routine issues, this is rarely the best use of their time. Rather than producing billable hours, they are fixing email systems or web servers, or dealing with security exploits.
- Many small businesses have support staff assisting customers with managing their web sites, setting up email or other tasks. But when services fail, more expertise is usually needed. With the proper experience and training, a systems engineer can quickly rectify common issues, improving service reliability for clients and freeing your staff to assist your customers or work on higher priority tasks.
- In-house IT staff simply lack the time to keep abreast of security trends, OS updates and other items critical to maintaining a secure computing environment. As a result, security lags and exposes your business to increased risk.
- As more urgent matters require the time and attention of your IT staff, backup and disaster recovery services, including the development of an appropriate disaster recovery plan, may get neglected.
What rackAID can do for you:
Service monitoring
We provide automated monitoring with rapid incident response to improve service reliability and availability, allowing your IT staff to focus on their primary responsibilities rather than fixing service failures.
Backup and disaster recovery
We can deploy, test and manage a backup and recovery system appropriate for your data protection and service continuity requirements. Your staff will be assured that we are backing up their data while they are meeting your other IT needs.
IT management
We handle routine maintenance and have automated systems to assure that patches and backups are done promptly, freeing your staff to focus on higher-value tasks.
IT support
We can help you track down service reliability and performance issues to eliminate recurring service failures. Our experience allows us to quickly find and correct service issues and saves your staff countless hours.
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