Resources
Getting Worthless Technobabble from your Server Management Provider?
Posted by Jeff H. on June 03, 2010
You love to hate them. Who? The IT support technician who assumes you’re an idiot because you do not speak technobabble. Many small business owners struggle procuring IT services because too many services vendors speak the wrong language. To truly make IT easier for small business, you have to end the technobabble.
Offices will be Closed Memorial Day May 31st
Posted by rackAID on May 27, 2010
rackAID sales, billing and case-based support departments will be closed May 31st, 2010 in observance of memorial day.
10 Easy to Use Online Network Tools
Posted by Jeff H. on May 26, 2010
There are 1000’s out there, but here are 10 easy to use online network tools. In our support work, we find that network issues, especially DNS related items, account for the majority of tickets. Email is the most common problem reported by clients using our server management service, but localized network outages, slow sites and many other issues can be trace to network issues. Using the tools on these sites can help you better pinpoint network issues or provide details your service provider may be requesting.
How to Run a Traceroute with Pingplotter
Posted by Jeff H. on May 21, 2010
Server down? ISP down? How do you know? Your server manager wants a traceroute, but you don't know how to get one. Fortunately, you can learn how in this quick video on using PingPlotter.
server manager wants a traceroute, but you don't know how to get one. Fortunately, you can learn how in this quick video on using PingPlotter."
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How Virtualization is Impacting Server Management
Posted by Jeff H. on May 15, 2010
Virtualization, cloud computing and SaaS is changing how we compute, how we think about IT services, and how we manage these services. Virtualization provides some great benefits, such as rapid deployment and better resource utilization, but the technology also raises some new server management concerns. Here are a few items that have popped up on my radar as we continue to virtualize our infrastructure.
5 Costly Mistakes in Outsourcing Server Management
Posted by Jeff H. on May 04, 2010
If you ever catch me at a conference, let’s get a beer and I will share some server management horror stories. I’ve seen system administrators hijack domains while demanding payment, delete data, hack sites and worse. Fortunately, you can avoid these problems by not making some common mistakes.
