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Partners: Icon Flair or Real Relationships?
Posted by Jeff H. on March 03, 2010
Partnerships are the lifeblood of business, especially when it comes to IT. Unfortunately, you often should replace the words “Our Partners” with “Stuff we Use”. Logos from big corporations may add credibility, but you should always dig to find if a real relationship exist. Partners are essential to managed service providers, and if you are a buyer of IT services, you should look for them in your vendors.
Parallels 2010 Recap
Posted by Jeff H. on February 26, 2010
This week rackAID staff hit the Parallels 2010 Summit in Miami Beach. The rain dampened the temptation to skip the conference though we did manage to escape on evening for dinner. Here's a recap of what we learned.
Web Hosting and Rotisseries: You Can’t Set it and Forget It
Posted by Jeff H. on February 16, 2010
Web servers are not Ronco rotisseries. If you believe the infomercials, Ronco’s Rotisseries’ are great. You just, “Set it and Forget It’. The convenience is great for the kitchen, but it does not translate to your hosting services.
You (or someone you trust) must assure that your hosting operations constantly maintained, that warning signs don’t go unnoticed, that buzzers are heard. Otherwise, you may burn your business.
A Quick Way to Update Plesk’s Spamassassin Rules to Fix 2010 Issue
Posted by Jeff H. on February 08, 2010
Recently, I’ve been seeing more and more reports of users saying that good email are getting marked as spam. This issue is due to a bug in SpamAssassin that treats dates past 20xx as far future dates. Fortunately, you can easily update your spam assassin rules to fix this issue.
To be a Good Sysadmin Never Forget the Big Picture
Posted by Jeff H. on February 05, 2010
Today, we were to get started on a Plesk migration, but there's a problem. The new server lacks enough IPs to migrate the sites; this fact was unfortunately missed in my pre-migration screen. I don't want to delay migrating while we wait on the server provider to get us additional IP addresses, so what do we do?
Does Long Server Uptime Reveal Management Failure?
Posted by Jeff H. on February 04, 2010
While perusing some sysadmin blogs, I caught an older post by Sam Pointer regarding server uptimes that struck a chord with me. Too often I find people touting high server uptimes as evidence of success when it actually means you have failed as an IT manager.
