Check out Jeff Huckaby’s article “Choosing Outsourced IT Management Services” in Issue 39 of edition of Ping! Zine!. Article covers 10 tips on outsourcing.

How They Work

Not all IT service management companies are the same. Even if the description of the services is identical, how they handle issues, response times, resolution times, and methods of accessing your support may differ. One IT management company may require you to ask for server updates. If you don’t ask, they do not update. In contrast, other companies automatically update your software within a defined schedule. … [more]

Scope of Services

Not all IT service management companies are the same. Even if the description of the services is identical, how they handle issues, response times, resolution times, and methods of accessing your support may differ. … [more]

Positive Company History?

A good indication of a reliable support company is longevity. Companies who make their money from delivering support will not last long if they deliver poor support. While discussion forums such as WebHostingTalk may provide quick and easy searches about a company, you will want to turn to better moderated review organizations such as RatePoint or the Better Business Bureau to get a broader picture of the company’s history. … [more]

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