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ResourcesrackAID BlogCompany NewsDNS Cache Poisoning ExploitOn Tuesday, July 9th, 2008, a exploit patch was released for all major DNS server systems. This was a major event. Nearly every DNS server is impacted by this exploit. If you are a rackAID management client, we have already rolled out the patch for your system (provided they are... July 10, 2008 7:04 PMOffice Closed: July 4th 2008Happy 4th of July (at least for our American clients). Our office will be closed Friday, July 4th, 2008. All case-based and free estimate requests submitted after 4PM EDT July 3rd will not be handled until Monday, July 7th. Clients with monthly management subscriptions will see no impact in services.... July 2, 2008 9:53 AMA Friendly Helpdesk ReminderThe outage at ThePlanet has reminded us all that communication is vital during server outages. One of our helpdesk's primary roles is to make communication during an emergency go a little smoother. It is our first line of support.... June 3, 2008 3:22 PMOffice Closed Memorial DayrackAID's office will be closed Memorial Day, May 26th. Clients with monthly support contracts will not be impacted. Case-based support will be handled on Tuesday May 27th.... May 22, 2008 5:51 PMRatePoint: Rate UsWe have recently engaged the services of RatePoint to solicit client feedback. If you have used our services in the past 90 days, please let us know how we have done.... May 22, 2008 5:04 PMSoftlayer Selects rackAID as Preferred PartnerSoftlayer, a leading provider of on-demand IT architecture, has selected us as their preferred managed services provider.... May 21, 2008 1:30 PMBlog Subscription MethodsWe've added several feature to make it easy for you to keep up with our blog updates. We highly encourage our clients to subscribe to the company news section as postings in there may be relevant to your services.... May 5, 2008 11:22 AMManaged Dedicated ServersrackAID now provides Managed Dedicated Servers. Through a partnership with Softlayer, we now provide manged dedicated systems. We layer together Softlayer's hardware with our support expertise to provide you with a one stop shop for a managed IT infrastructure.... April 28, 2008 10:51 AMOffice Nearing CompletionOur new office is nearing completion. We've a few more kinks to work out but we are working from the location now. Currently, ATT is still trying to get our static IP and reverse DNS issues resolved. Until then if you see some odd IPs from ATT logging into your... April 24, 2008 10:45 AMNew OfficeOn April 1st, rackAID closed on a new office space. We are working hard to get it ready and should be in the new space by the end of the month. We found a nice spot near San Marco Square and are working now to get some renovations and services... April 8, 2008 10:31 AMWebhosting Magazine 2007 Award for Best SupportThe Web Host Magazine & Buyer's Guide has selected rackAID for their 2007 Editor's Choice Award. We don't like tooting our own horn but you can check out the full article for more details.... January 25, 2008 5:22 PMWe've Relocated: To Florida!For the last nine months, we've been working hard to find a new location for our business. We considered many places -- looking for good labor market, lower cost of operations and tax friendly options. After visiting Texas, North Carolina, Virginia, and Florida, we finally settled upon Jacksonville, FL. Why... November 30, 2007 2:23 PMMigration Made EasyNeed to migrate? We have launched our "Migration Made Easy" service. This service is a comprehensive migration package. We help you get set-up and ready to migrate. We can even help you source a server provider to migrate too.... September 6, 2007 3:38 PMCase-Based Support ChangesAs part of an ongoing effort to streamline our operations and focus on long-term systems management, we are making some changes to our case-based support policies. These items have actually been in effect for some time just never fully enforced. Please review the changes below to see how they may... August 24, 2007 10:10 AMrackAID's SMB NeworkWe are looking into building a social network for our clients. The other day, I mapped out of clients in terms of their major activity area, such as marketing, content publisher, web developer and similar categories. What immediately became apparent is that a lot of our clients probably have products... August 17, 2007 4:31 PMStar ClientsAt rackAID, we work with a large number of start-ups providing Software as a Service and Web 2.0 services. A couple of our clients are doing quite well. MyYearbook.com and NowPublic have both received venture and first-round financing. Working with such star-quality clients is a rewarding experience. We love to... July 30, 2007 9:32 AMrackAID Announces Partnership with DemoWolf(New Haven, CT, July 9, 2007) -- rackAID (www.rackaid.com), a leading provider of server management solutions, announced today a new partnership with DemoWolf (www.demowolf.com), a maker of flash-based tutorials for the web hosting industry.... July 9, 2007 4:42 PMSee you at LTPactI will be attending LT Pact. (LayeredTech's annual conference). I look forward to meeting LT clients. We've been working with LT management to develop synergies between our two companies. If you've questions about rackAID, what we do and how we may be able to help you, be sure to grab... June 18, 2007 4:06 PMNew Site, New Services, New FocusAfter much delay, we are finally wrapping up our new web site. The new site is designed to better represent the extensive services we offer to our clients. Along with the new site, we will be rolling out some new services, pricing and other features.... June 18, 2007 3:37 PM |
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