After much delay, we are finally wrapping up our new web site. The new site is designed to better represent the extensive services we offer to our clients. Along with the new site, we will be rolling out some new services, pricing and other features.
New Site
If you find bugs, typos or other problems on the new site, please let us know. We spend much of our time working on solving problems for our clients, so we may have missed a few things as we launch the next phase of rackAID.
The Blog
Our new blog will become the center point for announcements, commentary about the hosting industry. The blog format will permit to deliver news, articles and other information in less formal, more timely fashion than our newsletter. We welcome feedback and comments on our blog, new look and service lineup.
New Services
Along with our site launch, we are rolling out some new services. We are testing the waters with advanced and priority/emergency case-based support. Many of our clients have expressed the need to have rapid access to our support team but do not want a monthly management subscription. New case-based support services will provide access to advanced and rapid-response support solutions.
Within the next couple of weeks, we will be rolling out a comprehensive backup solution that provides total server backups. We've been working with a new partner to get this service in place. We are working now on the best network architecture to provide multi-site backup services for a low monthly fee or for our larger clients, deliver a managed backup solution that they can manage.
New Focus
We are also adapting our service model to be solutions-focussed. Though we will still have some pre-defined packages for common services, we will be spending more time with our clients to carefully define the problem and then look for the best solution.
Over the years, as our monthly management clients know, pro-active support practices significantly reduce downtime. Proactive support practices reduce the likelihood of critical support issues.
We've found that by spending a little extra time upfront, you can reduce or eliminate many issues in the future. Too often, we see clients try to rush into a solution, upgrade software without good reasons, or migrate to new hardware without really analyzing what they will gain. With our new solutions-focussed management approach, we become your IT partner and provide more guidance as you grow you business.
