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ResourcesrackAID BlogIndustry InsightsEmail at 30000 FeetYesterday, I was flying Jet Blue back from NYC and was on a Beta Blue jet. Service was poor but at least it is a start.... June 10, 2008 3:04 PMParallels 2008: SaaS and AutomationI was at the Parallels Summit this week. SaaS and automation were key themes again at this years conference. This was another good conference by the Parallels group. Very informative with some fun mixed in.... May 22, 2008 4:36 PMSoftLayer's DC LocationThough there's not been much press, SoftLayer is quietly opening a new Washington DC location. This will give them a presence in Seattle, Dallas and DC. I've not seen any announcement but you can now pre-order DC-based servers.... May 1, 2008 5:22 PMCredit Card Data Still Unsafe Despite PCIToday in the Wall Street Journal, there is an article regarding credit-card security failures. Despite passing certification for the PCI Data Security Standard, several major companies had security breaches. Though we work with small businesses, I am not surprised even large ones fall victim when relying on PCI DSS alone.... April 29, 2008 3:34 PMSWsoft becomes ParallelsSWSoft, the makers of Plesk, has changed its name to Parallels. Parallels is their desktop virtualization product that they are now pushing as a key product line. Will be interesting to see how it compares to VMware, the market leader in virtualization. When I get a chance, I plan to... January 29, 2008 10:35 AMNa Na Hey Hey Kiss Ensim GoodbyeWhat do Gary DeCarlo and Ensim have in common? This week, SWSoft announced that they have acquired two important rivals: H-Sphere and Ensim. Though SWSoft says they intend to support Ensim, I don't really think it will happen. Which means it is time to say goodbye to those Ensim servers.... September 14, 2007 3:30 PMDiversify Your PortfolioI've been traveling a lot this year and meeting up with many of our dedicated server partners. Back in June, I was in Las Vegas at LT Pact, LayeredTech's customer conference. At HostingCon, I rubbed elbows with the crew from SoftLayer at a cocktail reception at the swanky W Hotel... September 6, 2007 1:34 PMThe Tale of Two Server OrdersI work almost daily with some of the largest dedicated server providers within the SMB and shared-hosting space. Though I often keep this stuff behind the scenes, perhaps a public discourse will nudge the slacker in the right direction while rewarding the company that does a good job. This story... August 23, 2007 2:55 PMFocus Staff on DifferentiationAt the recent Next Generation Data Center conference, Amazon's CTO, Werner Vogels, suggested that a key issue with data center's is that staff spend 70% of their time on tasks that fail to differentiate the company from competitors. He mentioned the recent power meltdown at 365 Main as an example... August 13, 2007 11:41 AMHosting Costs: Getting it right.Let's ask a simple question. If your servers were down for a week, would your life change? Could you meet payroll? Would you have to cancel that family vacation? Could you pay your server bill? If you are unsure how to answer any of these questions, then you really need... August 6, 2007 4:15 PMShared Hosters: Are you Blind?I just returned from HostingCon 2007. I left a day early but do not expect I missed too much. Overall, the quality of the event management and the few sessions I attended was well below that of LT Pact. I gained more from some conversations with other attendees and audience... July 25, 2007 12:31 PMIt's the Customer Service, Stupid.UK hosting provider Fasthosts released today findings from a customer service survey. Their study concluded that 78% of consumers are failed by slow customer service emails. What I found most compelling was that 'waiting too long for a useful reply' was a key complaint. Preventing the latter has always been... July 13, 2007 2:37 PMCorporate BloggingIsabel Wang has an uncanny sense of how trends will play out in the online world. For over a year, she pushed us to start this blog. Today, an article in the Wall Street Journal (subscription required) reveals that some 40 of the nation's Fortune 500 companies have blogs. After... July 13, 2007 8:48 AMSocial Nets and Your RepA couple of articles grabbed my attention today. First was one over at the Washington Post regarding Sue Scheff and her bouts with some aggressive online bashing she took. The second is over at franticindustries which highlights some of the emerging difference between Twitter and Pownce. How do these to... July 2, 2007 12:18 PMMPAA Sues Movie Link SiteThe Wall Street Journal (subscription required for full article) has a small story buried on page B3 about copyright infringement. The Motion Picture Association of America (MPAA) is suing www.youtvpc.com and www.peekvid.com because they link to web sites that have content that violates copyrights. The sites don't actually have any... June 28, 2007 1:09 PMThePlanet Needs an Ensim RefresherIf there are any Linux engineers still left over at Ensim, they may want to send a few over to ThePlanet for a training course in how to deploy their software. Recently, we've had a number of issues (minor for us) that involve new Ensim servers over at ThePlanet. There... June 26, 2007 11:26 AMLT Pact 2007: SEO and Grid ComputingI attended Layered Technologies (LT) conference over the past few days. Some highlights of the conference where the SEO insights presented by analyst from Alchemist and some grid computing by some guys from 3Terra. In case you missed the conference, here's my scoop on Alchemist's approach to SEO and... June 24, 2007 5:32 PMCogent De-Peers European ISPsOver on Todd Underwood's Renesys blog, he points out some interesting things going on with Cogent. Some of you may know that many budget dedicated server providers use Cogent bandwidth. They often use other providers for in-bound transit but your outbound routes are over Cogent. Why is this? Savings. Cogent... May 1, 2007 9:14 AMThePlanet Billing Bot Run AmokYesterday, we had a client's operations go offline for nearly two hours. The cause? A billing bot at ThePlanet decided their 10 day old $270 balance was reason to pull 15 servers off line.... April 26, 2007 8:55 AM |
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