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ResourcesrackAID BlogServer DysfunctionThePlanet Recovery EffortsIf you are hosted at ThePlanet or use a service hosted at ThePlanet, then you know the last few days have been tough. In case you missed it, they had an explosion in their transformer area that knocked out power to 9000 servers. Most servers are back online but there... June 3, 2008 1:34 PMThePlanet Datacenter ExplosionOn Saturday, at about 5:45PM CST, ThePlanet had an explosion in one of their Houston data centers. Fortunately, nobody was injured in the accident. ThePlanet is working to restore services as soon as possible.... June 1, 2008 8:32 AMPlesk Update Causes Kernel PanicBack in January, we ran into some problems with a Plesk update that caused an error in the fstab file. This resulted in a kernel panic. I had forgotten about the issue until it reared its ugly head again.... May 13, 2008 1:43 PMHackers and CronGot some hacker program that keeps relaunching itself? Cannot find the source? Well, you may want to check cron. Recently, we've seen several attacks where hackers have setup cron jobs to relaunch their toolkits.... November 30, 2007 2:14 PMMemory Mirroring to the RescueRecently, we had a server crash and then a number of issues arose. One problem was that a add-in 3ware RAID card was detected prior to the SATA drive. As a result, the RAID array became /dev/sda while the SATA system drive became /dev/sdb. Once I sorted that out by... October 15, 2007 2:36 PMPlesk 8.2 Upgrade IssuesIf you asked me a few years ago about SWsoft's Plesk, I would have said "run". "Run very fast to another control panel." But Serguei has worked hard on quality assurance since taking the helm and the efforts clearly show. We recently upgraded all of our management clients to Plesk... September 6, 2007 2:14 PMGood Server Backups at LastBacking up dedicated servers, especially shared hosting systems with control panels, has always been a pain. cPanel, Plesk and Ensim all have their own format. When you get a restore, problems often emerge. I think we've finally found an affordable solution to the problem in the form of R1Soft's CDP.... August 17, 2007 4:50 PMThe Wheel: Re-invented AgainI spend a lot of time dealing with our clients that have larger clusters or planning new cluster deployments. I cannot help to feel that I am re-inventing the wheel over and over. Surely someone has had this issue before? Surely someone had had this performance question? Surprisingly, finding reliable... August 13, 2007 12:26 PMSoftLayer's KVM via IPMII really like SoftLayer. Despite a curious power issue in one part of their data center, their inclusion of KVM over IP on all of their xeon systems is a life jacket that no dedicated server user should be without. I saved a client a full restore thanks to this... July 6, 2007 2:14 PMDictionary AttacksEmail delivery problems never seem to go away. Every day, we process support requests dealing with email delivery delays, spam or other problems. A key source of these issues is poorly configured mail transfer agents (MTAs) or end user accounts. One attack that can be particularly damaging is a dictionary... June 24, 2007 4:51 PMEmail Catch-Alls are EvilAbout once a week now, we help a client fix an email problem that is caused by using catch-alls. Don't use catch-alls for email. They are evil, evil creations that I wish had died along with the the Pets.com sock puppet.... June 22, 2007 2:18 PMHelping the HelpersWe are here to help. That should be the mantra of any good technical support crew. After all, it is their job to provide support. Providing consistent quality support is challenging. You have to be abreast of the latest bugs, exploits and network issues; you have to keep up with... January 1, 2006 11:42 AMThe Cost of No Backups"My clients are responsible for backing up their sites, so I don't need to bother with them." We hear this often. Unfortunately, this stance is often taken for legal reasons and not technical ones. Limiting your liability for the loss of data is crucial for almost any web hosting operation;... December 9, 2005 12:02 PM |
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