Overview
Monitoring
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For people who need
Confidence that your IT services are up, web site performance tracking, fast response to outages. -
We provide
Web site monitoring, active response to service alerts, availability of advanced monitoring services.
Overview
The increasing complexity of applications and reliance on online software make uptime more important than ever. You should be the first to know if your IT services are offline, but developing and maintaining your own monitoring system can be costly, and simply subscribing to a monitoring service doesn’t meet your technical support needs. At rackAID, we combine monitoring and management services to deliver a comprehensive package, which typically allows our staff to resolve issues by the time you are notified of an outage.
Technical Details
Availability monitoring
Simple service availability checks are performed at defined intervals. We can monitor HTTP, SMTP, DNS, email and other services.
Outage response
When combined with our management services, we respond to service alerts within minutes. Not only will you know there’s a service issue — you’re also assured that we’re working to fix it.
Performance monitoring
To address the slow performance that can lose visitors to your site, performance alerts can be sent to our staff, who also are available through our consulting services to work with you to optimize your operations.
Blacklist monitoring
Automated blacklist monitoring allows rapid resolution to email delivery issues. Early detection of blacklist issues can mitigate the impact of these spam outbreaks.
E-commerce monitoring
If your site is up but your shopping cart is down, you’re losing business. rackAID can work with you to develop complex transaction-based monitors that assure your online services are working properly.
Backup monitoring
Our backup and disaster recovery service has built-in monitoring to alert us should backup processes fail. Historical solutions, such as rsync, lack comprehensive monitoring; with our CDP service, you will know your backups are working.
Testimonials
"With rackAID, we don’t worry about servers, networks or hackers. We just focus on growing our online business. We are bike mechanics not server technicians, and we would like to keep it that way."
Recent Resources
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Partners: Icon Flair or Real Relationships?
Posted by Jeff H. 03/03/2010