Server setup

We can help you configure your new server with optimal security, performance and system settings for your project. From software installation to full security audits, our server setup program allows us to customize a deployment to meet your needs.

Troubleshooting

rackAID provides troubleshooting services to assist you in fixing system problems. Our root-cause approach means we get to the source of the problem so that errors don’t resurface. We handle a wide range of web, email, network and system-related issues.

Database support

We provide basic and advanced support for common database systems. As a MySQL partner, we have access to superior backend support services for MySQL issues. Installation, security and performance optimization services are also available on a per-case basis.

Email issues

rackAID can help you configure your server to be compliant with important best-practice guidelines to improve email delivery rates. We can assist you in blacklist removal, cleaning up email service intrusions and performance issues. We support Qmail, Exim, Sendmail and Postfix mail transfer agents.

Server stability

If you are plagued by frequent server crashes, rackAID can help you end the problem. Our staff can help pinpoint the cause of the stability issues, identify possible fixes and build a support package to keep your server running smoothly.

Performance

Keeping your IT services at peak performance is critical. We can help you identify performance bottlenecks and develop solutions to eliminate them.

Migration services

rackAID can help you move your IT operations to a new server or even a new server provider. We assist you every step of the way, from migration planning to data migration and post-migration diagnostics.

Management services

If you want to be proactive rather than reactive, consider our management and backup services. These subscription-based services deliver the peace of mind that your IT support team will always be there when you need them.