Support Services

Server Management

Monthly Management

Don't worry about your IT operations. Let rackAID handle it. Our monthly management package provides support for most Linux-based systems. Monitoring, patch management and access to qualified Linux professionals form a comprehensive support package. With 24/7/365 coverage, our monthly support solutions are an excellent, cost-effective way to gain access to a dedicated system administration team. For more information, just give us a call or email.

How it Works?

Enrollment is easy. Just sign up and after an initial server checkup your server(s) will be enrolled in our management program. Once enrolled, you no longer have to worry about patches, monitoring or other server administration tasks.

What's Included

Patch Management

Our staff will maintain both OS and Control Panel patches for your system. We often test things first on our development systems before deploying the updates to your system. We review the severity of the updates and make decisions about the best deployment strategy.

Proactive Monitoring

We monitor your servers availability and respond to any outages. If our systems detect an outage, our staff is alerted and will respond. Though most responses are within minutes, we guarantee 2 hour response time for emergency issues or we refund a portion of your service fees.

Support Tickets

Your monthly plan also includes a specified number of hours to be used for items that may arise during the month. With our management, you will find that you rarely need to use this service but it is certainly there if you need it. Guaranteed response times vary from 2 hours and up based on the severity of the issue. You have access to support through our service center, email and telephone.

Your SysAdmin

We assign a lead system administrator to every account. When available, the assigned admin will handle your server updates and specific service requests. We find that this personalized approach allows our staff to become more familiar with you, your server and operations. This personal attention reduces costly errors and oversights and provides a continuity of service.

Telephone Support

All monthly subscriptions have access to routine telephone support during normal business hours as well as after hours for emergency issues. Though the best method to access support is our service center, we are always just a phone call away.

Priority Service

All requests from clients with management subscriptions receive priority treatment. Should we have an excessive workload, we may suspend our priority and emergency case-based support services to assure adequate staff is available for our management clients. You can be assured that we are: Here to help!