Support Services

Troubleshooting

Email Issues

Email is now an essential service for many businesses. We find that many businesses rely more on their email systems than on their web sites. Losing email services can often mean losing your clients. We provide support for all major mail transport agents (MTAs) such as Sendmail, Exim, Postfix and Qmail. Our staff can assist with email delivery problems, dictionary attacks, and other common mail delivery issues. rackAID's proactive subscription-based management services and emergency support are easy ways for you to access professional system administrators to quickly resolve email issues.

Blacklisted? Major ISPs are blacklisting IP addresses for an increasing number of issues. Improper email server configuration, bounce policies, and SPF records can cause your emails to be flagged as Junk or worse rejected. Even if you run clean mailing lists, numerous ISPs, such as Yahoo, AOL and Hotmail, will automatically block any server that triggers their bulk-sender filters. rackAID can help you configure your server to be compliant with these important ISPs and increase your email delivery rates.

Key Services

rackAID provides full support for Sendmail, Postfix, Exim and Qmail mail systems. We also support courier-imap, uw-imap, dovecot and cyrus POP3/IMAP servers.

Abuse Reports
Antivirus Solutions
Antispam Solutions
Backscatter
Blacklist Delisting
Bounced Email
CBL Blocks
Clear Mail Queues
Connection Errors
Dictionary Attacks
DNS Records
Exim Setup
Formmail Spam
Greylisting
IMAP Configuration

Mail Delivery Error
Mail Floods
Mail Records
Mailer Daemon Errors
Mailing list Errors
MailScanner Errors
Maximum Recipients
MX Records
Nondelivery Reports
Open Relay Issues
Recipient Unknown
Password Problems
Performance Tuning
POP3 Configuration

Postfix Setup
Postmaster Errors
Qmail Setup
Sendmail Setup
Shared Folders
SMTP 500 Error
SMTP 550 Error
Slow Delivery
Spamassassin Errors
Spamcop
Spamhaus Blocks
SSL/TLS Email
SSL Certificates
Startup Errors
Webmail Solutions