Support Services

Troubleshooting

Server Stability

Server Down! Server Down! Server Down! Certainly not comforting words. Can you imagine a server that runs from scheduled reboot to scheduled reboot? One hundred plus days of uptime with no issues? If the answer is no, then you may have server configuration or hardware issues. Linux is a very stable system. We have seen web servers run for years, yes years, without a reboot. Not a recommended practice but a testament to the stability of Apache and the Linux operating system.

If you are plagued by frequent server crashes, then let rackAID help you end the problem. Our staff can help you pinpoint the cause of the stability issues, identify possible fixes and build a support package to keep your server running smoothly. Some applications have inherent problems caused by poor coding, scalability or security oversights. By fixing these issues, we can help you increase your service reliability and end those 3 AM emergency support calls. Our management subscriptions are an excellent way to assure your server runs smoothly 24/7/365.

Server stability issues can arise from undersized servers, improperly tuned services, poor configurations or hardware issues. With years of experience, our staff can often pinpoint the cause quickly and develop a solution to meet your business and budget requirements. From database failures to apache crashes, we are here to help you end your server stability issues.

Key Services

For server stability issues, we begin with routine diagnostics that take about an hour. Within this hour, we can often spot critical issues like hardware problems, configuration issues, security compromises and other easy to find targets. Some stability problems may require ongoing monitoring and close collaboration with your application developers to resolve the issue. Regardless of the problem, we work with you to the end to produce a stable, reliable IT environment.