Your shield against downtime, hacks and data loss.
At 4:15 AM a buggy web application started filling up the server’s disk with error notices. rackAID’s monitoring detected the issue, allowing us to intervene before the situation became critical. Left unchecked, the disk would have reached capacity and possibly corrupted the MySQL database. rackAID stopped the logging and moved the database to another partition to protect MySQL data in case the issue happened again. The rapid response minimized downtime and prevented potential data loss.
M. J.System Admin
We may provide support for other systems if they are derived from Red Hat Linux or are add-on such as CloudLinux.
10 Minutes or less!
Most critical tickets and service outages are handled within 10 minutes or less. We provide a one hour guaranteed response time. We also automatically escalate tickets to senior sysadmins when required.
We have meet our service level agreement 100% of the time for the last five years.
All plans provide the key elements of server management, so any plan is better than none at all.
The Essentials plan adds more robust MySQL monitoring and broader support for third party services like Cloudflare, NewRelic, Sucuri and others.
In general, if you have MySQL powered sites and require the highest uptime, security and performance, we recommend our Essentials Plan.
If you have sensitive data or process credit card data, we recommend our Complete Plan. The Complete Plan includes expanded security services and assistance with PCI compliance.
If in doubt, just contact us. We will recommend the best plan to meet your goals.
We believe backups are a core component of server management. To offer server support and not assure your data is backed up securely would be irresponsible.
Unlike many of the budget server management providers, we do not rely on built-in FTP or rsync based tools. These tools fail too often and do not support rapid, full server recovery.
We use R1Soft’s CDP Enterprise Server software. All plans include 100GB of off-site storage. Backups are done daily with up to 10 days of recovery points with an option to archive one daily for 10 weeks.
If you have any questions about our backup and recovery services, just ask.
The fees listed cover all routine server management, data backup and configuration changes. So additional fees are rare.
Less than 5% of our customers ever have additional charges.
The two main areas where additional fees may apply:
Since we do not maintain your web sites, we do not cover recovery from web site security issues due to outdated web software or improper web site management.
Recovery from spam issues arising from compromises from end-user accounts due to poor passwords or insecure desktops may require additional fees.
If additional charges are needed, we will always send you an estimate before we begin work and work with you to try to reduce future unplanned costs.
All management services are provided on a monthly basis. You may cancel at any time by providing a three business day notice.
See our Master Service Agreement for full service terms and details.