Overview
Management
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If you need
rapid issue response, improved service reliability, enhanced system security, and a trusted IT advisor -
We provide
24/7 emergency support, proactive service monitoring, automatic software updates, and vendor-neutral advice.
Overview
Service outages can halt your day’s plans, wake you at 3 AM, or ruin your overdue vacation. With busy schedules, routine server management is often neglected, leaving your business open to security threats and unnecessary service outages.
Fortunately, there is an easy fix. rackAID can help you end downtime, fix recurring problems, and confidently deliver IT services. Our server management solution provides daily server administration, monitoring and troubleshooting critical to keeping your services running smoothly and securely.
If you are ready to get back to running your business instead of managing servers, give us a call today.
Technical Details
Emergency support
We offer 24/7/365 emergency support backed by guaranteed, money-back response times. Our average response time to a critical issue is less than 12 minutes.
Telephone support
We offer access to telephone support, available through select plans.
Monitoring
All of rackAID’s management services include server monitoring. We monitor key services and respond automatically to any outages.
Patch management
Our staff automatically manages operating system and control panel updates. We schedule reboots for times that are convenient for you and guarantee that system patches will be promptly applied.
Control panel updates
If you are leveraging a hosting automation panel such as Plesk, Ensim or cPanel, we will deliver regular updates for these systems.
System administration
All of our management plans include basic system administration assistance for diagnosing and correcting common problems related to web, email or network operations.
Backup management
rackAID provides an optional sever backup service, a great addition to our core server management package.
Security services
We optionally provide server security services to assure your system is compliant with best practices. Weekly audits reveal potential weaknesses, which we then plug for ever-increasing security.
Testimonials
"We have worked with rackAID for years and every time we are consistently reminded why we keep going back to this company. Beyond their impressive technical expertise we are always confident that our problems will be handled in a timely manner without concerns of overcharging. This company is integrity personified and is highly recommended."
Recent Resources
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Help Understanding DNS Lookups - Infographic
Posted by Audrey L. 09/02/2010