Overview
Management
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If you need
rapid issue response, improved service reliability, enhanced system security, and a trusted IT advisor -
We provide
24/7 emergency support, proactive service monitoring, automatic software updates, and vendor-neutral advice.
Overview
Service outages can halt your day’s plans, awake you at 3 AM, or ruin your overdue vacation. With busy schedules, routine server management is often neglected, leaving your business open to security threats and unnecessary service outages.
Fortunately, there is an easy fix. rackAID can help you end downtime, fix recurring problems, and confidently deliver IT services. Our server management solution provides daily server administration, monitoring and troubleshooting critical to keep your services running smoothly and securely.
If you are ready to get back to running your business instead of managing servers, give us a call today.
Technical Details
Emergency support
We offer 24/7/365 emergency support backed by guaranteed, money-back response times. Our average response time to a critical issue is less than 12 minutes.
Telephone support
We offer access to telephone support, available through select plans.
Monitoring
All of rackAID’s management services include basic availability monitoring. We monitor key services and respond automatically to any outages.
Patch management
Our staff automatically manages operating system and control panel updates. We schedule reboots for times that are convenient for you and guarantee that system patches will be promptly applied.
Control panel updates
If you are leveraging a hosting automation panel such as Plesk, Ensim or cPanel, we will deliver regular updates for these systems.
System administration
All of our management plans include basic system administration assistance for diagnosing and correcting common problems related to web, email or network operations.
Backup management
rackAID provides an optional managed backup service, a great addition to our core server management package.
Security services
We optionally provide routine security scanning services to assure your system is compliant with best practices. Weekly audits reveal potential weaknesses, which we then plug for ever-increasing security.
Testimonials
"Its great to know if we have a problem that rackAID are there when we need them. Actually that’s a really odd thing to say because we never need them because they just do what they promise without prompting, without reminders they watch my back 24/7 and I can sleep at night knowing my servers are always current, stable and properly backed up."
Recent Resources
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Hostingcon 2010 Standouts: SendGrid, cPanel, ExactTarget
Posted by Jeff H. 07/23/2010