Services
Server Management
-
If you want
to end recurring problems, stop service outage, and focus on managing your business -
We provide
server management plans with rapid outage response, system updates, and more
Overview
rackAID’s server management plans can help you end downtime, fix recurring problems, and optimize your IT services. Our server management services include proactive software updates, service monitoring, and expert assistance with server problems. We respond rapidly to service issues, often within 15 minutes or less. By subscribing, you gain 24/7 access to our support team, assuring you have access to Linux support when you need it.
Service Details
Emergency support
We offer 24/7/365 emergency support backed by guaranteed, money-back response times. Our average response time to a critical issue is less than 12 minutes.
Telephone support
We offer access to telephone support, available through select plans.
Monitoring
All of rackAID’s management services include server monitoring. We monitor key services and respond automatically to any outages.
Patch management
Our staff automatically manages operating system and control panel updates. We schedule reboots for times that are convenient for you and guarantee that system patches will be promptly applied.
Control panel updates
If you are leveraging a hosting automation panel such as Plesk, Ensim or cPanel, we will deliver regular updates for these systems.
System administration
All of our management plans include basic system administration assistance for diagnosing and correcting common problems related to web, email or network operations.
Backup management
rackAID provides an optional sever backup service, a great addition to our core server management package.
Security services
We optionally provide server security services to assure your system is compliant with best practices. Weekly audits reveal potential weaknesses, which we then plug for ever-increasing security.
Testimonials
"I’ve had a great experience with rackAID. They were skillfully able to traverse a very difficult dual server migration when a filesystem corruption wreaked havoc on our systems."
Find Out More
-
Forgotten Password? Never Again with LastPass
Posted by Mike C 01/25/2012