Overview
Management
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For people who need
System administration, a trusted IT advisor, 24/7/365 technical support. -
We provide
Server and network management, availability monitoring, troubleshooting.
Overview
Handling daily software updates, security threats, backups and other IT management tasks can overwhelm internal staff, reducing productivity and undermining profitability. You can spend your resources on the challenge of managing your growing IT operations, or you can rely on rackAID to help. Our on-demand IT management programs let you focus on high-value tasks while leaving day-to-day IT operations management to us. We focus on your long-term goals rather than quick fixes, and act as a trusted advisor who can relieve you of the burden of IT management.
Technical Details
Emergency support
We offer 24/7/365 emergency support backed by guaranteed, money-back response times. Our average response time to a critical issue is less than 12 minutes.
Telephone support
We offer access to telephone support, available through select plans.
Monitoring
All of rackAID’s management services include basic availability monitoring. We monitor key services and respond automatically to any outages.
Patch management
Our staff automatically manages operating system and control panel updates. We schedule reboots for times that are convenient for you and guarantee that system patches will be promptly applied.
Control panel updates
If you are leveraging a hosting automation panel such as Plesk, Ensim or cPanel, we will deliver regular updates for these systems.
System administration
All of our management plans include basic system administration assistance for diagnosing and correcting common problems related to web, email or network operations.
Backup management
rackAID provides an optional managed backup service, a great addition to our core server management package.
Security services
We optionally provide routine security scanning services to assure your system is compliant with best practices. Weekly audits reveal potential weaknesses, which we then plug for ever-increasing security.
Testimonials
"Fantastic support. rackAID let me get on with my job and they manage the server and websites excellently."
Recent Resources
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Partners: Icon Flair or Real Relationships?
Posted by Jeff H. 03/03/2010