Extremely helpful, knowledgeable, able to achieve results fast and reliably.
Email Blacklist Removal Service
$99 or $179
(depends on complexity of the case)
This is a flat fee applicable to most systems. The fee is charge per server and covers up to 4 IP addresses on the same system. If we can help, we will send a detailed list of what we plan to do to help get you off of that blacklist.
No. rackAID does not maintain any blacklists. Our fees are to cover the time spent investigating your server and submitting removal requests to the actual blacklist maintainers. We follow our proven procedures with every case to assure the best possible outcome.
Your server may be behaving like a spammer even when you are not sending spam. Server configuration errors and email behavior, such as bulk forwarding, may result in blacklist inclusion. We will advise as to how to avoid these behaviors and the blacklists.
Typically, the process takes 7 business days. We will start working on your case within 1 business day after receipt of payment and server access. The email providers sometimes take 24-72 hours to respond to inquiries for removal. Once they approve a removal another 24-48 hours may be needed for their changes to propagate through their networks.
Since rackAID does not maintain any of the blacklist or control how you use your email, we do not guarantee blacklist removal. Removal from a blacklist is solely at the discretion of the blacklist maintainer. If you follow our recommendations and truly do not send spam, you have a 99% chance of being removed.
rackAID provides a seven day follow up period after all blacklists are clear. We have found that in absence of significant changes, such as a new security incident, significant increase in email volume of new email behaviors, your email delivery rates will continue to improve and likelihood of re-listing is low.
If you are re-listed after seven days, a new, paid case may be needed.
No. Our process requires access to the server’s logs and configuration. If you are using a hosted email service of newsletter service, you will need to contact your service provider for assistance.
Major email service providers do not publicly list blacklisted IPs in real-time blacklist lookup tools. Your server may be clear on all public blacklists but still be listed at these providers.
We accept all major credit cards and PayPal. Fees are non refundable and are due in advance.
We do not provide phone or chat support for our blacklist removal services. You will be provided with access to our online support center where we will keep you updated on our progress.
We do provide limited phone support for customers with management contracts. If interested in ongoing support, please let us know.