“Our issue was Yahoo block of the email from our server. Jeff kept great communication with us throughout the entire process. He was very helpful in helping us understand why it was happening and what we needed to do to solve the issue. Our issue was corrected in a timely manner. And, yes, I would definitely refer rackAid to a friend or colleague.”
cPanel Server Management
Why choose rackAID's cPanel Server Management?
How we work with you.
Our clients are our partners. When you grow, we grow. Some of our clients have been with us since 2006. Why? They trust us to be on their team.
Free Guide: How to Identify Application Performance Bottlenecks
Learn how to identify web application performance issues with this free guide. We detail the process we use to keep our client’s applications, operating as fast as possible. Identifying the right bottleneck is key to unleashing the real speed of your application.
cPanel Server Management
Just some examples. Contact us for your solution.
Simple- ____
- $250/mo
- Downtime Response
- Daily Backups
- Software Updates
- Health Monitoring
- Service Monitoring
- 24/7 Support
Essentials- ____
- $350/mo
- Downtime Response
- Daily Backups
- Software Updates
- Health Monitoring
- Service Monitoring
- 24/7 Support
- MySQL Monitoring
- Server Optimization
- Server Hardening
- Enhanced Security
- Expanded TechnologiesIntegration assistance with services like Cloudflare, Sucuri and NewRelic. Also includes support for Nginx, Memcahe, Redis and other performance oriented solutions.
- ____
Complete- ____
- $450/mo
- Downtime Response
- Daily Backups
- Software Updates
- Health Monitoring
- Service Monitoring
- 24/7 Support
- MySQL Monitoring
- Server Optimization
- Server Hardening
- Enhanced Security
- Expanded TechnologiesIntegration assistance with services like Cloudflare, Sucuri and NewRelic. Also includes support for Nginx, Memcahe, Redis and other performance oriented solutions.
- Nessus/PCI AuditsWe help you resolve PCI scans or provide Nessus Security Audits.
- Advanced SecurityGreater focus on total security ideal for E-commerce or sites with sensitive information.
- Performance OptmizationWe provide server level performance optimization services and assistance with implementing performance monitoring and diagnostic tools.
- ____
What's included?
24/7 Support
We provide 24/7 support. We guarantee a one hour response time for critical, service impacting events. We back this with a 100% money-back Service Level Agreement.
cPanel Security Management
Don’t let hackers keep knocking on your door. We manage cpHulk, iptables, ModSecurity, and other tools to secure your server. Our firewall and Apache modules limit bot scans – blocking unwanted probes into your server.
System Updates
Keeping your system updated is a crucial component of successful operations. We use an automated system update solution that both maintains and monitors your OS for essential updates. No need to ask us to update your server — we keep it updated for you.
WHM Configuration
From EasyApache to Exim to MariaDB, our team configures WHM/cPanel for you. You don’t have to waste time pouring through documentation to learn how to make a setting change.
24/7 Monitoring
24/7 monitoring of over a dozen server and site health metrics means we can quickly spot and resolve issues. This detailed monitoring means fewer support tickets from your customers.
10 Minute Response Times
Our typical response time to a service impacting issue or critical ticket is 10′ minutes. Frequently, we are already working on an issue before you even notice. We provide a 1 hour response time guarantee.
Backup & Recovery
All server management plans include backup and recovery options. We use R1soft’s CDP enterprise server or native cloud backup solutions to keep your data safe. We offer various data retention plans based on your business requirements.
cPanel Diagnostics
cPanel does break, but we are here to fix it. If you have any issues, just let us know, we get to work fixing the problem. With more than 10 years of cPanel experience, we know how to fix problems the right way — the first time.
Migration Support
Need to move servers? We can help. We have migrated 10,000’s of web sites over the years. Just let us know your goals, and we can help you pick the right hosting solution and migration path.
Performance Optimization
One size does not fit all. From mass shared hosting to running just a few sites, we use different optimization profiles to keep your system running at its best. We use our monitoring data to tune each server so that it achieves maximum performance.
Not only did they do a comprehensive review of our webserver, they found and fixed problems outside of the contract scope which we are very grateful for.
Why choose rackAID?
Using Linux Screen
We use Screen daily. What is Screen? It is a Linux command-line tool designed to provide multiple screens within one SSH session. Best of all, the system allows you to disconnect and reconnect to the same screen session.
