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We manage servers, so you don’t have to.

Linux Server Management

Why do you need a Linux server management service?

Stay Focused

Focus on running your business, not your servers. We manage the daily backups, security, and updates on your servers — freeing your staff to work on your priorities.

Control Costs

Benefit from 24/7 server management for significantly less than it costs to hire a part-time system administrator. Avoid long term financial commitments with our month-to-month service agreements.

Upgrade Technology

Leverage new technologies faster by using our proven blueprints and expertise. Your team needs to focus on your business, not server technology. Leave the servers to us and let your team do what they do best.

We were extremely pleased with rackAID. Communication was excellent. They solved our significant email blockage issues in a few days. I would highly recommend them and won’t hesitate to use them again if needed.

How we work with you.

Our clients are our partners.   When you grow, we grow.   Some of our clients have been with us since 2006.  Why?   They trust us to be on their team.

Consultation

Our team works with yours to understand the server management challenges you are facing.  Whether it is one of our simple monthly plans or a customized solution, we are here to design the right server management solution for you.

Review

We cannot fix a problem if we do not know about it, so we begin with a comprehensive server review. The review includes server health and security checks, service utilization, and more.

Manage

We keep your operations running smoothly with system monitoring, automated backups, and security checks. If there are any issues, our team opens a ticket, notifying you that we are fixing the problem.

Optimize

In the first few weeks of using our service, we always find ways to optimize your system — even if you had it managed by another company. Our team looks for ways to continually improve performance, security, and reliability.

Free Guide: How to Identify Application Performance Bottlenecks

Learn how to identify web application performance issues with this free guide.  We detail the process we use to keep our client’s applications, operating as fast as possible.   Identifying the right bottleneck is key to unleashing the real speed of your application.

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24x7 Linux Server Management Pricing

Just some examples. Contact us to discuss your solution.

  • Simple
  • ____
  • $250/mo
  • Downtime Response
  • Daily Backups
  • Software Updates
  • Health Monitoring
  • Service Monitoring
  • 24/7 Support

  • Essentials
  • ____
  • $350/mo
  • Downtime Response
  • Daily Backups
  • Software Updates
  • Health Monitoring
  • Service Monitoring
  • 24/7 Support
  • MySQL Monitoring
  • Server Optimization
  • Server Hardening
  • Enhanced Security
  • Expanded Technologies
    Integration assistance with services like Cloudflare, Sucuri and NewRelic. Also includes support for Nginx, Memcahe, Redis and other performance oriented solutions.
  • ____

  • Complete
  • ____
  • $450/mo
  • Downtime Response
  • Daily Backups
  • Software Updates
  • Health Monitoring
  • Service Monitoring
  • 24/7 Support
  • MySQL Monitoring
  • Server Optimization
  • Server Hardening
  • Enhanced Security
  • Expanded Technologies
    Integration assistance with services like Cloudflare, Sucuri and NewRelic. Also includes support for Nginx, Memcahe, Redis and other performance oriented solutions.
  • Nessus/PCI Audits
    We help you resolve PCI scans or provide Nessus Security Audits.
  • Advanced Security
    Greater focus on total security ideal for E-commerce or sites with sensitive information.
  • Performance Optmization
    We provide server level performance optimization services and assistance with implementing performance monitoring and diagnostic tools.
  • ____

What's included?

  • 24/7 Support

    We provide 24/7 support. We guarantee a one hour response time for critical, service impacting events. We back this with a 100% money-back Service Level Agreement.

  • System Updates

    Keeping your system updated is a crucial component of successful operations. We use an automated system update solution that both maintains and monitors your OS for essential updates. No need to ask us to update your server — we keep it updated for you.

  • Configuration Management

    We help identify the fastest hosting stack compatible with your application.   Apache or Nginx?  MariaDB or MySQL?  Our team can help you find the fastest stack for your application.

  • Security Audits

    Don’t let hackers keep knocking on your door.   Our team managed your firewall, IPS, and IDS systems to block malicious traffic.   We use a variety of tools to filter traffic based on attack target, bot name, or country of origin.  The multi-level approach helps keep hackers out of your servers.

  • 24/7 Monitoring

    24/7 monitoring of over a dozen server and site health metrics means we can quickly spot and resolve issues.

  • 10 Minute Response Times

    Our typical response time to a service impacting issue or critical ticket is 10′ minutes.  Frequently, we are already working on an issue before you even notice.   We provide a 1 hour response time guarantee.

  • Backup & Recovery

    All server management plans include backup and recovery options.   We use R1soft’s CDP enterprise server or native cloud backup solutions to keep your data safe.   We include daily backups and multiple retention schedules to fit your needs.

  • Troubleshooting

    Not all server problems are easily categorized.   We include troubleshooting services in every plan.   Just open a ticket, and we get to work investigating the issues.

  • Performance Diagnostics

    Is your site slow?  Just ask our team for a performance audit.   We can pinpoint the bottlenecks, allowing you to fix performance issues quickly.

  • Advanced Security Services

    Optional security audits provide ongoing monitoring of your hosting operations.   We offer server and application audits using a variety of security tools.

Why choose rackAID?

Proven

We’ve seen it all.   The demise of Ensim the rise of the AWS.   Since 2006, we’ve been designing, deploying, and managing hosting solutions.  While technology has changed, our commitment to our customers has not.

Trusted

Some customers have been with us for over a decade.  Through multiple dedicated servers, cloud migrations, and more, these customers trust us to steer them in the right direction when it comes to IT infrastructure choices.

Reliable

When you need us – we are here.   We handle most critical issues in 10 minutes or less with a 1-hour guarantee.   We are staffed 24/7 and use automation and monitoring to keep our customer’s systems running smoothly.

Using Linux Screen

We use Screen daily.   What is Screen?  It is a Linux command-line tool designed to provide multiple screens within one SSH session.   Best of all, the system allows you to disconnect and reconnect to the same screen session.

Learn more about Linux server management:

Ready to let us handle the server?

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