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Fix server problems the right way the first time.

Sever Support

From AWS to WHM, we have you covered.   We offer flat-rate support services for whatever you need to run your online business.

Server Support

One-time support services for Linux-powered operations. If you need help with your server, just let us know. We have many flat-rate packages for most server support needs.

Email Support

Email delivery assistance, including blacklist removal, delivery optimization, and email security. If you have a problem with email, we can fix it.

Security Services

Have you been hacked? Are you trying to prevent a hack? We can help. We offer security scanning, incident prevention, and hack-recovery services.

Cloud Support

We can set up, update, and optimize your cloud deployment. From fixing issues to maximizing performance, our team can help you get the most from your cloud.

We run a property management company for vacation rentals. We process 35,000 reservations per year as well as cleaning and maintenance for all of our stays. Over the last ten years, rackAID has been there with us through all of our growth, changes, and issues.  We rarely have issues, and when we do, they immediately respond with great advice and solutions — no matter the time of day. We highly recommend rackAID for managing your hosting infrastructure.

Working with us is easy!

From one-time services to ongoing support, we offer clearly defined services with flat-rate pricing.  We keep you informed so you can keep your team and customers informed.

  • Let's Chat

    If we don’t understand the problem, we cannot fix the problem.  So we may have a question or few to recommend the right service.

  • Pick A Package

    We recommend a support package based on our conversation.  If you are ready to proceed, send us your server details and payment.

  • Work Begins

    We get to work on your issues.  Most work starts the same or next business day.  We send progress updates and questions via our online helpdesk.

  • Problem Fixed

    Every support package has a clear goal.  When we reach this goal, we send you a summary report.   If you have any questions about our case, let us know; otherwise, thanks for using rackAID.

Why choose rackAID?

Proven

We’ve seen it all.   The demise of Ensim the rise of the AWS.   Since 2006, we’ve been designing, deploying, and managing hosting solutions.  While technology has changed, our commitment to our customers has not.

Trusted

Some customers have been with us for over a decade.  Through multiple dedicated servers, cloud migrations, and more, these customers trust us to steer them in the right direction when it comes to IT infrastructure choices.

Reliable

When you need us – we are here.   We handle most critical issues in 10 minutes or less with a 1-hour guarantee.   We are staffed 24/7 and use automation and monitoring to keep our customer’s systems running smoothly.

Learn more about server support.

Ready to fix that server problem?

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