From one-time services to ongoing support, we offer clearly defined services with flat-rate pricing. We keep you informed so you can keep your team and customers informed.
If we don’t understand the problem, we cannot fix the problem. So we may have a question or few to recommend the right service.
Pick A Package
We recommend a support package based on our conversation. If you are ready to proceed, send us your server details and payment.
We get to work on your issues. Most work starts the same or next business day. We send progress updates and questions via our online helpdesk.
Every support package has a clear goal. When we reach this goal, we send you a summary report. If you have any questions about our case, let us know; otherwise, thanks for using rackAID.
Why choose rackAID?
We’ve seen it all. The demise of Ensim the rise of the AWS. Since 2006, we’ve been designing, deploying, and managing hosting solutions. While technology has changed, our commitment to our customers has not.
Some customers have been with us for over a decade. Through multiple dedicated servers, cloud migrations, and more, these customers trust us to steer them in the right direction when it comes to IT infrastructure choices.
When you need us – we are here. We handle most critical issues in 10 minutes or less with a 1-hour guarantee. We are staffed 24/7 and use automation and monitoring to keep our customer’s systems running smoothly.