Thoughts on technology, business, and the gap between them.
A training company's server crashed hours before a sales demo. The causes had been visible for a year — a failed RAID array, dead backups, a filling disk. Nobody was assigned to watch. Here's the maintenance checklist to walk through with your IT team, organized by what should be checked daily, weekly, monthly, and quarterly — no technical knowledge required.
AI has knowledge, not experience. Here's how I use both.
Email is the most essential business application and the most ignored. The system someone picked at 20 users is still running at 100 — and it's costing you more than you think.
It took 25 years to come full circle. From helping healthcare organizations navigate technology in 1998, to launching rackAID above a nightclub in New Haven — this is the story of why I'm going back to where it all started.
Tell me about your situation. If there's a fit, we'll schedule a call.
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