Providing business-driven IT services for over 14 Years.

About rackAID

Our Birth

Before founding rackAID in 2006, our founder, Jeff Huckaby, was an IT freelancer, working part-time while completing his graduate degree at Yale University. He quickly discovered clients had the same recurring server issues. Issues that could be avoided with proactive server management. So he abandoned the historical break-fix model of IT service providers and built flat-rate recurring service packages. The clearly defined terms and standards allowed rackAID to invest in automation to boost server performance, reliablity and security. Customers loved the new approach. They enjoyed a higher level of support at lower cost.

Our passion for what we do transfers into our support

Positive Feedback
Tickets Resolved
Linux Ninjas
Espressos Drank

Our Management Team

Jeff Huckaby


Jeff has been working in hosting industry since the days of Rackshack’s famed customer appreciation parties back in the early 2000′s. Drawing on his training as a bacterial geneticist, he has an uncanny skill to dissect complex problems into the most basic issues. Working in the hosting industry, he saw great idea after great idea fail due to poor implementation. This frustration led to rackAID. He holds certifications in Plesk, cPanel and Linux. Prior to rackAID, he founded BMCC, a consultancy firm that helped medical non profit groups raise money for online projects. Jeff is an avid cyclist, wine enthusiast, and admitted Kraftwerk listener.

Juli Zurovec

Operations Director

Finding that her perfectionism met the demands of IT management, Juli pursued Red Hat training, then put her skills and knowledge to work at rackAID. Juli’s obsession with detail and passion for problem-solving translates into a better night’s sleep for rackAID clients, who know their operations are running smoothly. In her downtime, Juli enjoys traveling, running and knitting sweaters for her two Devon Rex cats. She is Plesk certified and working toward an RHCE and MySQL certification.


Senior System Admin

MJ is leads our rapid response team. Staffed 24/7, our rapid response team handles any system alerts, critical issues, or security issues. They are responsible for keeping our response time under 10 minutes. If they cannot handle an issue, the issue is escalated within minutes to an on call expert.

Our Clients

Service Partners

Call us today at 877-435-2445

Ready for better hosting? Contact us for a free consultation.