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Cloud Management

Why do you need a cloud management service?

Stay Focused

Don’t waste time managing sprawling cloud environments.  We can manage your cloud for you — allow your staff to focus on your priorities.

Control Costs

Enjoy 24/7 monitoring, support, and operational management without the cost of hiring a full-time system administrator.

Upgrade Technology

Leverage our expertise to migrate to the cloud faster, allowing you to maximize the value and benefits of a cloud-enabled business.  Create an agile IT environment that adapts as your business grows.

How we work with you.

Our clients are our partners.   When you grow, we grow.   Some of our clients have been with us since 2006.  Why?   They trust us to be on their team.

Consultation

Our team works with yours to establish a clear cloud strategy.  From new migrations to managing existing deployments, we are here to design a solution to maximize your cloud investment.

Review

If we don’t know about it, we cannot fix it.  So we begin any cloud management plan with a comprehensive review.   We identify the strengths and weaknesses of your operations so that we can focus on continually improving your cloud services.

Manage

We keep your operations running smoothly with system monitoring, automated backups, and security checks.  If there are any issues, our team notifies you via email and immediately begins work to correct the problem.

Optimize

In the first few weeks of using our service, we always find ways to optimize your system — even if you had it managed by another company.  Our team looks for ways to continually improve performance, security,  and reliability.  We notify you before any service impacting changes so that you are kept in the loop but not overburdened with system notices.

Free Guide: How to Identify Application Performance Bottlenecks

Learn how to identify web application performance issues with this free guide.  We detail the process we use to keep our client’s applications, operating as fast as possible.   Identifying the right bottleneck is key to unleashing the real speed of your application.

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Cloud Management

Just some examples. Contact us to discuss your solution.

  • Basic Cloud
  • ____
  • $199/mo
  • Up to 3 Instances
    Instances must be identical configuration.
  • Downtime Response
  • Daily Backups
  • Software Updates
  • Health Monitoring
  • Service Monitoring
  • 24/7 Support
Let's Talk
 

  • Essentials
  • ____
  • $349/mo
  • Up to 5 Instances
    Instances must be identical configuration.
  • Downtime Response
  • Daily Backups
  • Software Updates
  • Health Monitoring
  • Service Monitoring
  • 24/7 Support
  • MySQL Monitoring
  • Server Optimization
  • Server Hardening
  • Enhanced Security
  • Expanded Technologies
    Integration assistance with services like Cloudflare, Sucuri and NewRelic. Also includes support for Nginx, Memcahe, Redis and other performance oriented solutions.
  • ____
Let's Talk
 

  • Advanced Cloud
  • ____
  • $499/mo
    There is a $499/mo minimum for clusters, load balanced, multi-regional systems. Pricing drops on a per unit basis as your operations grow larger.
  • LAMP Stacks, Clusters, HA Solutions
  • Downtime Response
  • Daily Backups
  • Software Updates
  • Health Monitoring
  • Service Monitoring
  • 24/7 Support
  • MySQL Monitoring
  • Server Optimization
  • Server Hardening
  • Enhanced Security
  • Expanded Technologies
    Integration assistance with services like Cloudflare, Sucuri and NewRelic. Also includes support for Nginx, Memcahe, Redis and other performance oriented solutions.
  • Nessus/PCI Audits
    We help you resolve PCI scans or provide Nessus Security Audits.
  • Advanced Security
    Greater focus on total security ideal for E-commerce or sites with sensitive information.
  • Performance Optmization
    We provide server level performance optimization services and assistance with implementing performance monitoring and diagnostic tools.
  • ____
Let's Talk
 

What's included?

  • 24/7 Support

    We provide 24/7 support.   We guarantee a one hour response time for critical, service impacting events.   We back this with a 100% money-back Service Level Agreement.

  • System Updates

    Keeping your system updated is a crucial component of successful operations. We use an automated system update solution that both maintains and monitors your OS for essential updates. No need to ask us to update your server — we keep it updated for you.

  • Configuration Management

    We help identify the fastest hosting stack compatible with your application.   Apache or Nginx?  MariaDB or MySQL?  Our team can help you find the fastest stack for your application.

  • Security Management

    Don’t let hackers keep knocking on your door.   Our team manages firewall, IPS, and IDS systems to block malicious traffic.   We use a variety of tools to filter traffic based on attack target, bot name or country of origin.

  • 24/7 Monitoring

    24/7 monitoring of over a dozen server and site health metrics means we can quickly spot and resolve issues.

  • 10 Minute Response Times

    Our typical response time to a service impacting issue or critical ticket is 10′ minutes.  Frequently, we are already working on an issue before you even notice.   We provide a 1 hour response time guarantee.

  • Backup & Recovery

    All cloud management plans include backup and recovery options.   We native cloud backup solutions to keep your data safe.   We work with you to design a data retention plan that meets your needs.

  • Troubleshooting

    Sometimes cloud services break.  When they do, we are here to fix the issue for you.

  • Performance Diagnostics

    Is your site slow?  Just ask our team for a performance audit.   We can pinpoint the bottlenecks, allowing you to fix performance issues quickly.

  • Advanced Security Services

    Optional security audits provide ongoing monitoring of your hosting operations.   We offer server and application audits using a variety of security tools.

We were extremely pleased with rackAID. Communication was excellent. They solved our significant email blockage issues in a few days. I would highly recommend them and won’t hesitate to use them again if needed.

Andy B.

Founder

Long Range Hunting

Why choose rackAID?

Proven

We’ve seen it all.   The demise of Ensim the rise of the AWS.   Since 2006, we’ve been designing, deploying, and managing hosting solutions.  While technology has changed, our commitment to our customers has not.

Trusted

Some customers have been with us for over a decade.  Through multiple dedicated servers, cloud migrations, and more, these customers trust us to steer them in the right direction when it comes to IT infrastructure choices.

Reliable

When you need us – we are here.   We handle most critical issues in 10 minutes or less with a 1-hour guarantee.   We are staffed 24/7 and use automation and monitoring to keep our customer’s systems running smoothly.

Using Linux Screen

We use Screen daily.   What is Screen?  It is a Linux command-line tool designed to provide multiple screens within one SSH session.   Best of all, the system allows you to disconnect and reconnect to the same screen session.

Learn more about cloud management.

Ready to let us manage your cloud?

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