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We backup servers, so you don’t have to.

Backup Management

Why choose rackAID's Backup Management service?

Stay Focused

You know you need to protect your data, but finding and deploying the right backup solution is time-consuming.  Let us back up your operations for you — freeing your staff to focus on your priorities.

Control Costs

Gain a robust, backup solution without the cost of buying backup software or hiring a system administrator.  Choose between dedicated and shared backup solutions to match your needs and budget.

Protect Data

Home built back systems lack monitoring and reporting.  Assure you data is safe with a fully managed backup solution that meets your archival and recovery requirements.

“Our issue was Yahoo block of the email from our server. Jeff kept great communication with us throughout the entire process. He was very helpful in helping us understand why it was happening and what we needed to do to solve the issue. Our issue was corrected in a timely manner. And, yes, I would definitely refer rackAid to a friend or colleague.”

How we work with you.

Our clients are our partners.   When you grow, we grow.   Some of our clients have been with us since 2006.  Why?   They trust us to be on their team.

Consultation

Our team works with yours to establish a clear backup and recovery strategy. From existing deployments to future expansions, we are here to design a solution to protect your data.

Review

If we don’t know about it, we cannot fix it. We start your backup management plan with a comprehensive review.  By identifying your critical assets and recovery objectives, we can build a plan to mitigate security threats quickly.

Manage

We keep your operations secure with ongoing security monitoring and incident response.  If there are any issues, our team notifies you via email and immediately begins work to correct the problem.

Optimize

Our team continually improves security with new tools, threat signatures, and techniques. We notify you before any service impacting changes so that you are kept in the loop but not overburdened with security notices.

Free Guide: How to Identify Application Performance Bottlenecks

Learn how to identify web application performance issues with this free guide.  We detail the process we use to keep our client’s applications, operating as fast as possible.   Identifying the right bottleneck is key to unleashing the real speed of your application.

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Backup Management Services

Contact us to discuss your solution.

Backup strategies and pricing vary considerably.  Factors such as your data size, backup frequency, and recovery point objectives impact backup technology choice and price.  Simple server solutions start from $50/mo, but please contact us to discuss your solution.

What's included?

  • 24/7 Support

    Our 24/7 support assures we are here when you need us. We guarantee a one-hour response time for critical, service impacting events and back this with a 100% money-back Service Level Agreement.

  • Data Security

    Just like your primary assets, you need to keep your backups safe.   We can help you decide if you need to encrypt your backup data and scan your backup solution for security issues.

  • Recovery Testing

    What good are backups if you cannot depend on them for recovery?   We include recovery testing with all backup management plans.   From full recovery to simple data restores, we can test your backup solution to assure it is ready when you need it.

  • 24/7 Monitoring

    We monitor your endpoints and backup services to assure your data is safe.    We monitor backup capacity, retention schedules, and performance to make sure your backups are working correctly.

  • 10 Minute Response Times

    Our typical response time to a service impacting issue or critical ticket is 10′ minutes.  We provide a 1 hour response time guarantee.  We triage your recovery request and determine the fastest way to restore operations.

  • Configuration Management

    We configure your backup solution to meet your specifications.   The configuration includes both the backup software and your endpoints.

  • Troubleshooting

    Sometimes backups systems or restores fail.  When they do, our team is here to diagnose and fix the issue.   From simple network issues to complex software problems, we help you get your data back.

  • Full Recovery

    Human error is the number one cause of data loss.   In case of a full recovery due to error or security issues, we are here to help.   We work with you until your operations are running smoothly again.

“Our issue was Yahoo block of the email from our server. Jeff kept great communication with us throughout the entire process. He was very helpful in helping us understand why it was happening and what we needed to do to solve the issue. Our issue was corrected in a timely manner. And, yes, I would definitely refer rackAid to a friend or colleague.”

Why choose rackAID?

Proven

We’ve seen it all.   The demise of Ensim the rise of the AWS.   Since 2006, we’ve been designing, deploying, and managing hosting solutions.  While technology has changed, our commitment to our customers has not.

Trusted

Some customers have been with us for over a decade.  Through multiple dedicated servers, cloud migrations, and more, these customers trust us to steer them in the right direction when it comes to IT infrastructure choices.

Reliable

When you need us – we are here.   We handle most critical issues in 10 minutes or less with a 1-hour guarantee.   We are staffed 24/7 and use automation and monitoring to keep our customer’s systems running smoothly.

Using Linux Screen

We use Screen daily.   What is Screen?  It is a Linux command-line tool designed to provide multiple screens within one SSH session.   Best of all, the system allows you to disconnect and reconnect to the same screen session.

Learn more about backup and disaster recovery.

Ready to to back up and protect your data?

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