Not only did they do a comprehensive review of our webserver, they found and fixed problems outside of the contract scope which we are very grateful for.
Security Management
Why do you need a security management service?
How we work with you.
Our clients are our partners. When you grow, we grow. Some of our clients have been with us since 2006. Why? They trust us to be on their team.
Free Guide: How to Identify Application Performance Bottlenecks
Learn how to identify web application performance issues with this free guide. We detail the process we use to keep our client’s applications, operating as fast as possible. Identifying the right bottleneck is key to unleashing the real speed of your application.
Security Management Services
Contact us to discuss your solution.
Security strategies and pricing vary considerably. We can add your assets to our existing security tools or deploy your own. Just let us know what threats you are trying to mitigate and we will design a solution for you. Contact us today to discuss options and pricing.
What's included?
24/7 Support
We provide 24/7 support with a guaranteed one hour response time for critical, service impacting events. We back this with a 100% money-back Service Level Agreement.
System Updates
Keeping your system updated is a crucial component of good security. We can monitor your systems for system updates and notify you when they are available. Full management patch management is also available.
Configuration Management
We can help you deploy configuration management tools such as Chef, Ansible, and Puppet. These tools allow you to manage and maintain configurations according to your security policies.
File Integrity Monitoring
Host-based intrusion detection (HIDS) alerts you to changes to critical files. HIDS enables rapid response to potential security breaches or unauthorized configuration changes.
24/7 Monitoring
24/7 monitoring of over a dozen server and site health metrics means we can quickly spot and resolve issues.
10 Minute Response Times
Our typical response time to a service impacting issue or critical ticket is 10′ minutes. Frequently, we are already working on an issue before you even notice. We provide a 1 hour response time guarantee.
Backup & Recovery
A backup and recovery plan is a crucial part of your security management. While we make best-efforts to keep hackers out, no system is 100% hacker-proof. We prepare for any breach by building and testing a backup and recovery solution for you.
Troubleshooting
Sometimes, security solutions intrude on legitimate activities. If this happens, just let us know. We investigate these reports and find the best method to allow you to do your work without compromising security.
Compliance & Auditing
We work with your auditors to assure your operations meet their demands. Just let us know what compliance target you need to achieve, and we work to get you there.
Advanced Security Services
We focus mostly on server and network security, but if you need application-level testing, just let us know. We have many tools that can scan your applications for common web exploits.
We run a property management company for vacation rentals. We process 35,000 reservations per year as well as cleaning and maintenance for all of our stays. Over the last ten years, rackAID has been there with us through all of our growth, changes, and issues. We rarely have issues, and when we do, they immediately respond with great advice and solutions — no matter the time of day. We highly recommend rackAID for managing your hosting infrastructure.
Why choose rackAID?
Using Linux Screen
We use Screen daily. What is Screen? It is a Linux command-line tool designed to provide multiple screens within one SSH session. Best of all, the system allows you to disconnect and reconnect to the same screen session.
