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We manage security, so you don’t have to.

Security Management

Why do you need a security management service?

Stay Focused

Don’t let security issues distract you from running your business.    Let us design, build, and manage your IT security solution, freeing your staff to focus on your priorities.

Control Costs

Benefit from 24/7 security management for significantly less than it costs to hire a part-time security administrator. Avoid long term financial commitments with our month-to-month service agreements.

Upgrade Technology

When it comes to security, you cannot fall behind.  You can leverage our proven blueprints and expertise to deploy new security technologies faster and cheaper while freeing your staff to focus on your business.

We were extremely pleased with rackAID. Communication was excellent. They solved our significant email blockage issues in a few days. I would highly recommend them and won’t hesitate to use them again if needed.

How we work with you.

Our clients are our partners.   When you grow, we grow.   Some of our clients have been with us since 2006.  Why?   They trust us to be on their team.

Consultation

Our team works with yours to establish a clear security strategy. From existing deployments to future expansions, we are here to design a solution to maximize your security investment.

Review

If we don’t know about it, we cannot fix it. We start your security management plan with a comprehensive review.  By scanning your operations, we can identify high-risk issues and develop a plan to mitigate security threats quickly.

Manage

We keep your operations secure with ongoing security monitoring and incident response.  If there are any issues, our team notifies you via email and immediately begins work to correct the problem.

Optimize

Our team continually improves security with new tools, threat signatures, and techniques. We notify you before any service impacting changes so that you are kept in the loop but not overburdened with security notices.

Free Guide: How to Identify Application Performance Bottlenecks

Learn how to identify web application performance issues with this free guide.  We detail the process we use to keep our client’s applications, operating as fast as possible.   Identifying the right bottleneck is key to unleashing the real speed of your application.

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Security Management Services

Contact us to discuss your solution.

Security strategies and pricing vary considerably.   We can add your assets to our existing security tools or deploy your own.   Just let us know what threats you are trying to mitigate and we will design a solution for you.  Contact us today to discuss options and pricing.

What's included?

  • 24/7 Support

    We provide 24/7 support with a guaranteed one hour response time for critical, service impacting events. We back this with a 100% money-back Service Level Agreement.

  • System Updates

    Keeping your system updated is a crucial component of good security.   We can monitor your systems for system updates and notify you when they are available.   Full management patch management is also available.

  • Configuration Management

    We can help you deploy configuration management tools such as Chef, Ansible, and Puppet.  These tools allow you to manage and maintain configurations according to your security policies.

  • File Integrity Monitoring

    Host-based intrusion detection (HIDS) alerts you to changes to critical files.   HIDS enables rapid response to potential security breaches or unauthorized configuration changes.

  • 24/7 Monitoring

    24/7 monitoring of over a dozen server and site health metrics means we can quickly spot and resolve issues.

  • 10 Minute Response Times

    Our typical response time to a service impacting issue or critical ticket is 10′ minutes. Frequently, we are already working on an issue before you even notice. We provide a 1 hour response time guarantee.

  • Backup & Recovery

    A backup and recovery plan is a crucial part of your security management.  While we make best-efforts to keep hackers out, no system is 100% hacker-proof.  We prepare for any breach by building and testing a backup and recovery solution for you.

  • Troubleshooting

    Sometimes, security solutions intrude on legitimate activities.  If this happens, just let us know.   We investigate these reports and find the best method to allow you to do your work without compromising security.

  • Compliance & Auditing

    We work with your auditors to assure your operations meet their demands.   Just let us know what compliance target you need to achieve, and we work to get you there.

  • Advanced Security Services

    We focus mostly on server and network security, but if you need application-level testing, just let us know.  We have many tools that can scan your applications for common web exploits.

We run a property management company for vacation rentals. We process 35,000 reservations per year as well as cleaning and maintenance for all of our stays. Over the last ten years, rackAID has been there with us through all of our growth, changes, and issues.  We rarely have issues, and when we do, they immediately respond with great advice and solutions — no matter the time of day. We highly recommend rackAID for managing your hosting infrastructure.

Why choose rackAID?

Proven

We’ve seen it all.   The demise of Ensim the rise of the AWS.   Since 2006, we’ve been designing, deploying, and managing hosting solutions.  While technology has changed, our commitment to our customers has not.

Trusted

Some customers have been with us for over a decade.  Through multiple dedicated servers, cloud migrations, and more, these customers trust us to steer them in the right direction when it comes to IT infrastructure choices.

Reliable

When you need us – we are here.   We handle most critical issues in 10 minutes or less with a 1-hour guarantee.   We are staffed 24/7 and use automation and monitoring to keep our customer’s systems running smoothly.

Using Linux Screen

We use Screen daily.   What is Screen?  It is a Linux command-line tool designed to provide multiple screens within one SSH session.   Best of all, the system allows you to disconnect and reconnect to the same screen session.

Learn more about IT security.

Ready to make secure your IT?

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