Get server support when you need it.

Package Details

Full package details are coming soon.  We are in the process of updating details on all of our support packages.  In the meantime, please contact us via chat or email to disucss support options.

Support Package Pricing

Just some examples. Contact us to discuss your solution.

  • Level 1
  • ____
  • $99
  • PHP Upgrades
  • cPanel & Plesk Updates
  • Disk Space Cleanup
  • Nameserver Setup
  • Simple Issues
  • ____

  • Level 2
  • ____
  • $149
  • MySQL Upgrades
  • Site Migrations
  • MySQL & MariaDB Setup
  • Apache Optimization
  • Common Issues
  • ____

  • Level 3
  • ____
  • $279
  • Hacking Recovery
  • Blacklist Removal
  • MySQL Optimization
  • Nessus Security Scan
  • Advanced Issues
  • ____

Since I’ve switched I no longer have to worry about hosting. My site is reliable, secure and fast. I know my site is in good hands — allowing me to focus on our users.  – Howard C.

Working with us is easy!

From one-time services to ongoing support, we offer clearly defined services with flat-rate pricing.  We keep you informed so you can keep your team and customers informed.

  • Let's Chat

    If we don’t understand the problem, we cannot fix the problem.  So we may have a question or few to recommend the right service.

  • Support Package

    We recommend a support package based on our conversation.  If you are ready to proceed, send us your server details and payment.

  • Working

    We get to work on your issues.  Most work starts the same or next business day.  We send progress updates and questions via our online helpdesk.

  • Problem Fixed

    Every support package has a clear goal.  When we reach this goal, we send you a summary report.   If you have any questions about our case, let us know; otherwise, thanks for using rackAID.

Learn more about Linux server support.

Who has time to RTFM? We do!

rackAID has been providing sever management services for since 2006.  We break down server management into the most basic components: monitoring, updates, security and backups. In each of these areas, we relentlessly work to adapt the best techniques to manage your operations.   By doing so, you enjoy better reliability, performance and security. If you want to put an end to your IT headaches, email or call us today.